Manage your Viva Engage notifications

Announcements sent to the All Company group are immediately sent to all users' Engage inboxes and to all users via email, irrespective of your notification settings. If you haven't read the announcement in Engage web or mobile applications within the specific delay interval explained in the next question, a push notification is also sent to the mobile app.  

Group announcements also generate notifications to the Engage inboxes of all group members, but only send email and mobile notifications to users if:

• The user has selected to receive notifications when they receive content in their Engage inbox.

• The user hasn't read the announcement post in Engage web or mobile applications within the specific delay interval explained in the next FAQ.

When you follow someone, you receive an email notification anytime that person posts on their storyline. You can turn these notifications on or off through the subscription preferences shown within the email.

You may also choose to visit the person’s profile page in Viva Engage to manage where storyline notifications show up across Viva Engage, Teams, and Outlook. When you unfollow someone, you no longer receive notifications about posts on their storyline.

When you get a reaction to your posts or replies, you can find the original post (also called deep link) that triggered the notification by selecting the Notifications bell in the suite header and clicking on the notification. 

Community admins increasingly use announcements to distribute important information to all community members. When users have their email notifications from Engage turned off, they could end up missing these important or essential updates from the community admins. Hence, there are times when a community admin may choose to send you email notifications for essential announcements outside of your preferred notification settings, so they can be assured that their message was distributed to all community members.  

The length of the notification delay interval (the time Engage waits for a user to read new content before sending a notification) depends on whether the user accesses Engage from a computer or a mobile device.

If a user is on a computer and is active on the web, email notifications are delayed for 15 minutes. Notifications to users on mobile applications are delayed 20 minutes.

A push notification is sent when there's activity on any Engage inbox conversation that changes the thread state from read to unread and is not a direct reply, an @mention, or a private message.

When you subscribe to a group by email, you receive notifications for new conversations in that group, direct replies, @mentions, and when a message reply causes a thread to go from seen to unseen.

No. Users control their own email notification settings. Admins can only set whether emails sent by Engage must be confirmed before sending, and if the logo's included in email messages.

When your organization uses Engage, you can't unsubscribe yourself. However, you can stop receiving notifications in email. Just uncheck all the boxes on the Notifications tab in your Engage settings. You'll still be able to go to Engage to get messages, but you won't get any emails.

You may get email notifications if you have more than one identity in Engage. To see if this applies to you, open a new message and type the first few characters of your name. If autocomplete shows your name more than once, you have more than one identity.

Your Engage network admin can remove the extra identities. To find your Engage network admin, select the Viva Engage Settings icon, select People, and then select View network admins.