Answers in Viva: Get started

Answers in Viva helps employees get their questions answered, connect with subject matter experts, and increase their overall learning.

Note: Answers in Viva requires the Viva Engage Knowledge Service Plan, which is bundled into Microsoft Viva Suite and Viva Employee Communications and Communities. If you haven't been assigned a Viva Engage Knowledge Service Plan, you can still access Answers. See Get started on the Community tab in this article to learn more.

View of the landing page for Answers in Viva Engage

In the Viva Engage Teams app, select the Answers tab to go to your Answers homepage.
Explore your Answers feeds: Questions for you is a personalized feed of questions you may be able to answer or are interested in reading. This feed is informed by several individual and system signals, including topics followed and trending topics.My activity helps you stay on top of questions you've asked, interacted with, or followed. To sort and filter this feed, you can select All, Unread, or Asked questions.
Use Sort and Filter buttons to find specific types of questions you're looking for. Sort by recency to find the latest questions. Filter questions to see what kind of interactions the question has received so far.

All users (including those not assigned Viva Engage Knowledge Service Plan) can access Answers within their communities to ask a question, or to react to questions others have posted in their community.

In the Viva Engage Teams app, select the Community tab.
Go to a community you belong to.
Select the Conversations tab to view the Answers experience for your community.
Use the icons at the bottom to Ask a question, or to react, reply, or vote to a post.

To find Answers related content in Viva Engage, use the search bar in the top navigation menu.

Image of the search experience for an Answer-wide search in Viva Engage

After you enter your search terms, Answers returns results in order of relevance. Select either the question title or the View in full button to expose metadata (number of answers and views, author, and best answer).

Tip: Go to the Microsoft 365 homepage to search for Answers content across all Microsoft surfaces, including SharePoint and BingatWork.com. Select the All tab and then type in the search bar in the top navigation menu. This screenshot shows how you can search for Answers content all Microsoft surfaces.

From the top of the Answers homepage, type a question in the What is your question? field. As you type, existing similar or related questions will appear below the question.
Select a question to view more details.
To navigate to all search results, select View all results.
To navigate back to your in-progress question, select Back or select the Post as a question link on the right. When you're ready to ask a question, see Answers in Viva: Ask a question.