Use SMS text messages to remind customers of their appointments

Turn on SMS text message notifications

Notify customers about their appointment via SMS text messages by enabling text message notifications in the services you’ve created. 

To turn on SMS text messages for a service:

1. In Teams, select Virtual Appointments.

2. Select Manage > Services.

3. Select Edit appointment type  next to the service you want customers to receive text messages for.

4. Turn on the Allow for text message notifications toggle.

When you enable text message notifications for a service, check the consent box to confirm the attendee has opted in to receiving text message notifications. 

• Choosing Have attendees to join from a web browser will let attendees join an appointment without downloading the Teams app.

• After an appointment is scheduled, they’ll receive a confirmation text message with details of their appointment. Standard text message rates will apply.
  
  

• Attendees receive any updates and receive a reminder an hour before their appointment. The message also includes a link to join the call.

• Selecting the link lets them join the Teams meeting right in their mobile browser without downloading the Teams app.

• Attendees can reply STOP to stop receiving messages. If they want to resume receiving messages they can reply START to the same number.

Send SMS text message reminders

In Queue, schedulers can easily send a reminder to a customer. 

Find the appointment and select Reminders.... Then select Send SMS reminder. 

Want more?

Create and edit appointment types