Create and edit appointment types

Add a service

1. Go to Teams and select Virtual Appointments.

2. Select Manage > Services.
   
   

3. Select Add service next to the type of service you want to add (Scheduled or On-demand).

   Important:  On-demand requires a Teams Premium license. See Microsoft Teams Premium - Overview for administrators for more information.

   • Service name – Enter the name of the service you'll be providing.

   • Location – Add a location if you want an in-person option.

   • Confirmation message – Write a confirmation note that a customer will receive after an appointment is scheduled. Include links or info they should know for this appointment type.

   • Reminders – Select Add an email reminder to send customers an email before the service. You can configure when the email should be sent.

   • Allow for text message notifications - Turn this toggle on to notify customers via text message about their appointment.

   • Forms - Select Link a form to add a form to the scheduled service that customers can fill out ahead of time. 
     
     Note: On-demand meetings only require you to add a title before saving.

4. Select Save.

Edit a service

You can make changes to your service details anytime. To edit a service:

1. In Teams, select Virtual Appointments.

2. Select Manage > Services.

3. Select Edit appointment type  .

4. Update or edit the appointment details.

5. Select Save.

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