My camera isn't working in Microsoft Teams
If you're having trouble with the camera in Microsoft Teams, we have some suggestions to help you get back on track.
: Windows 10 users can also go here for more information about troubleshooting common camera issues.
Check if your camera is in use
To make sure you can use your camera in Teams:
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Close all other apps that might be using your camera (like Skype or FaceTime).
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If you’re using an external camera, try unplugging it and plugging it back in.
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Try restarting your device.
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Contact support from your device's manufacturer in case it's a hardware issue.
Check for updates
Make sure you have the latest Windows update or Mac OS update and Teams app version installed.
Check for updates in Teams to make sure you're running the latest version.
: To troubleshoot Teams in Virtual Desktop Infrastructures (VDI), contact your IT admin or go here for more information.
Make a test call
To double-check whether your camera is working, make a test call in Teams.
To make a test call:
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Select Settings and more
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Select Settings
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Under Audio Settings, select Make a test call
In a test call, you'll see how your mic, speaker, and camera are working. Follow the instructions from Test Call Bot and record a short message. The message will play back for you. After that, you'll get a summary of the test call, and you can go to your device settings to make changes.
:
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The test call feature is only available in English for now. Additional languages coming soon.
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We'll delete your test recording immediately after the call. It won't be retained or used by Microsoft.
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The test call feature is currently unavailable for Teams on the web.
Troubleshooting for Windows
If you are still having trouble with your camera, here are some more solutions to try.
For more help, see Camera doesn't work in Windows.
Check your Teams mobile app permissions
You might need to change permissions on your mobile device.
To change permissions on your Windows device:
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Open the Settings app on your device.
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Select Privacy & security > Camera.
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Turn theLet apps access your cameratoggle on.
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Under Let apps access your camera, turn the Microsoft Teams (work or school) toggle on
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If the toggle is already turned on, turn it off and back on again.
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Close all apps and restart your device.
Check your drivers
When your camera isn't working in Windows 10 (or if you're using an external webcam), it might be a problem with your drivers. Go here for step-by-step instructions for checking your Windows drivers.
Troubleshooting for Mac OS
If you are still having trouble with your camera, here is another solution to try.
Check your app permissions
You might need to change your device permissions.
To change permissions on your Mac OS device:
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Open System Settings on your device.
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Select Security & Privacy.
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Under Privacy, select Camera.
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Make sure the Microsoft Teams (work or school) is selected.
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Close all apps and restart your device.
: These settings apply to Mac OS 10.14 and higher.
Troubleshooting for Teams on the web
If you're using Teams on the web, here is something you can do to make sure your camera is set up properly.
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Check your browser settings: You may need to “allow” your camera and/or microphone to work in Teams.
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Contact your IT admin: Some settings may be managed by your IT admin; contact them for more details.
: Microsoft Teams on the web is currently supported in Chrome, Safari, Edge, Firefox, and Internet Explorer 11.
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Select Settings and more
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Select Cookies and site permissions.
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Select Camera.
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Turn on the Ask before accessing (recommended) toggle.
: If this is turned off, access to your camera will be blocked on Edge.
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Open Settings.
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Select Privacy and security > Site settings > Permissions.
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Select Camera.
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At the top of this screen, make sure your correct device is selected from the dropdown menu.
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Under Default behavior, select Sites can ask to use your camera.
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In Safari, open Preferences.
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Select Websites.
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In General, select Camera.
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Next to When visiting other websites:, select Ask or Allow.
Contact Microsoft support
Still need help? Contact Microsoft support.
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