Microsoft 365 troubleshooters
Get Help has troubleshooters for Microsoft 365 you can run for many common scenarios. These often help resolve issues without the need to contact support. If a troubleshooter is available for your issue, select Start to run that troubleshooter.
Available Microsoft 365 troubleshooters
Use the Excel check troubleshooter to resolve Excel for Windows startup, hang, or crash issues.
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Select the button below to start the Excel check troubleshooter.
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Click Open if you get a pop-up window indicating This site is trying to open Get Help.
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Follow the prompts in the Get Help window.
Important:
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You need to be on Windows 10 or higher to run the troubleshooter.
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You need to be on the same Windows PC as Excel to run the troubleshooter.
Use the uninstall troubleshooter to uninstall Microsoft 365, Office 2021, Office 2019, or Office 2016 from your Windows PC.
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Select the button below to start the uninstall troubleshooter.
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Click Open if you get a pop-up window indicating This site is trying to open Get Help.
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Follow the prompts in the Get Help window. When prompted, restart your computer.
Important:
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You need to be on Windows 10 or higher to run the troubleshooter.
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You need to be on the same Windows PC with the Microsoft 365 or Office product you want to uninstall to run the troubleshooter.
Use the Microsoft 365 setup troubleshooter to install Microsoft 365, Office 2021, Office 2019, or Office 2016 on your Windows PC.
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Select the button below to start the setup troubleshooter.
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Click Open if you get a pop-up window indicating This site is trying to open Get Help.
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Follow the prompts in the Get Help window. When prompted, restart your computer.
Important:
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You need to be on Windows 10 or higher to run the troubleshooter.
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You need to be on the same Windows PC with the Microsoft 365 or Office product you want to uninstall to run the troubleshooter.
Use the Microsoft 365 activation troubleshooter to resolve Microsoft 365 subscription activation issues.
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Select the button below to start the activation troubleshooter.
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Click Open if you get a pop-up window indicating This site is trying to open Get Help.
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Follow the prompts in the Get Help window. When prompted, restart your computer.
Important:
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You need to be on Windows 10 or higher to run the troubleshooter.
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You need to be on the same Windows PC with the Microsoft 365 or Office product you want to uninstall to run the troubleshooter.
Use the Microsoft 365 sign-in troubleshooter to help resolve sign-in issues encountered with Microsoft 365.
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Start the Get Help app.
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In the Search bar, enter sign in to Microsoft Office.
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Follow the steps provided.
Use the Microsoft 365 shared computer activation (SCA) troubleshooter to enable shared computer activation for Microsoft 365 applications.
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Start the Get Help app.
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In the Search bar, enter shared computer activation.
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Follow the steps provided.
Use the MIcrosoft 365 inventory scan troubleshooter to generate either a normal or full scan report of your computer and installed Microsoft 365 applications.
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Start the Get Help app.
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In the Search bar, enter full Microsoft Office scan.
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Follow the steps provided.
Use the Microsoft 365 network connectivity test to measure connectivity between your device and the internet, and from there to Microsoft’s network.
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Start the Get Help app.
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In the Search bar, enter Microsoft 365 network connectivity test.
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Follow the steps provided.
View troubleshooter results
After you run any troubleshooter, Get Help provides details on any findings and suggestions for possible remedies. If one of these resolves your problem, close the app and continue working.
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