Can't sign in to the Outlook mobile app
Applies To
Outlook za Android Outlook za iOSIf you can't sign in to your email account on the Outlook mobile app, get help for the account you're trying to sign in with
If you can't sign into your Microsoft account, most issues can be identified by our sign-in helper tool.
The tool will ask you to enter the email address or mobile phone number you're trying to sign in with and check the details you provide. If we detect a problem with your account, we'll tell you what you need to do to solve the problem. If we don't detect any problem, we'll guide you through how you can help yourself.
Tip: If you've started seeing recurring password prompts, it could be because the security standards in the application have been updated. To get connected, download the latest version.
If your IT admin allows self-service password reset, you can use the link below to reset your work or school account password. If your admin doesn't allow this option, contact your IT admin for help.
For help with sign-in issues for all other accounts where Microsoft isn't the provider, such as Gmail, Yahoo, iCloud, etc. accounts, please contact the service provider for your email account.
Tip: If you've started seeing recurring password prompts, it could be because the security standards in the application have been updated. To get connected, download the latest version.
More help
For additional help with adding an account to a mail app, or if you have other support issues, select a tab for your device:
Add an account to the Outlook app
Add an Outlook account to Gmail
If you're having issues using the Outlook mobile app as a way to verify your sign-in, read using Outlook to sign in.
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