Troubleshooting Wi-Fi connection on your Surface

Solution 1: Run Windows Network Troubleshooter

The Windows Network Troubleshooter can help diagnose and fix Wi-Fi problems. Here’s how to use it: 

1. Select Start  and type settings.  Select Settings  > System  > Troubleshoot. 

2. Select Other Troubleshooters.

3. Select Network Adapter > Run.

   Launch Network Troubleshooter

4. Follow the steps in the troubleshooter and see if that fixes the problem.

Solution 2: Check your network on another device

If you don’t see your Wi-Fi network listed in the available networks on your Surface, you should first make sure your network is available and working properly. Try to connect to your Wi-Fi network on another device, such as your mobile phone or tablet. If you can connect to your Wi-Fi network, there might be a problem with your Surface. If you can’t connect on another device either, it might be a problem with your Wi-Fi router or modem. 

Solution 3: Restart your modem and Wi-Fi router

Restart your Wi-Fi router and modem, and then try to connect your Surface to your Wi-Fi network. To learn how to restart your network equipment, see Fix Wi-Fi connection issues in Windows. If you connect to your Wi-Fi network but still can’t browse the web on any device, you might need to contact your internet provider or the network equipment manufacturer for further assistance. 

Solution 4: Turn airplane mode on and then back off

1. Go to Start , and select Settings  > Network & internet .  

   Open Airplane mode

2. For Airplane mode, turn it On, then turn it back Off.

3. Select Wi-Fi and make sure that Wi-Fi is On.

   • If you still don’t see your network listed on your Surface, try Solution 5.

   • If you can now see your wireless network but still can’t access the internet, see Fix Wi-Fi connection issues in Windows for more solutions.

Solution 5: Force restart your Surface

Close any open programs and then press and hold the power button until the logo screen appears (about 20 seconds). See Force a shutdown and restart your Surface for more info.

Solution 6: Verify that Wi-Fi is available in Device Manager

If Wi-Fi settings are missing on your Surface, Wi-Fi might be disabled in Device Manager. 

1. Select Search on the taskbar, enter Device Manager, and select it from the results.

2. Select the arrow next to Network adapters to expand the adapters list, and check to see if one of the following adapters is listed:

   Network adapter	Surface device used in
   Intel® Wi-Fi 6 AX200, AX201, AX210, AX211	Surface Pro 7 and later generations, Surface Laptop 3 and later generations, Surface Laptop Go (all generations), Surface Laptop Studio (all generations), Surface Go 2 and later generations, Surface Book 3, Surface Studio 2+
   Qualcomm Wi-Fi Network Adapter	Surface Pro (11th Edition), Surface Pro 9 5G, Surface Pro X, Surface Laptop (7th Edition), Surface Laptop 3 (15 in. with AMD), Surface Go
   Marvell AVASTAR Network Controller	All other Surface devices

3. Double-click your network adapter, select the Driver tab, and then select Disable Device.

4. In the warning box, select Yes.

5. Restart the network adapter by selecting Enable Device.

6. Restart your Surface by selecting Start  > Power  > Restart . If you have updates pending, select Update and restart.

Solution 7: Remove and reinstall driver

1. Select Search on the taskbar, enter Device Manager, and select it from the results.

2. Select the arrow next to Network adapters to expand the adapters list, and check to see if one of the following adapters is listed:

   Network adapter	Surface device used in
   Intel® Wi-Fi 6 AX200, AX201, AX210, AX211	Surface Pro 7 and later generations, Surface Laptop 3 and later generations, Surface Laptop Go (all generations), Surface Laptop Studio (all generations), Surface Go 2 and later generations, Surface Book 3, Surface Studio 2+
   Qualcomm Wi-Fi Network Adapter	Surface Laptop 3 (15 in. with AMD), Surface Go
   Marvell AVASTAR Network Controller	All other Surface devices

3. Double-click your network adapter, select the Driver tab, and then select Uninstall Device.

4. Select Attempt to remove the driver for this device and then select Uninstall.

5. Restart your Surface.

Solution 8: Install updates

If your Wi-Fi is working now or if you have internet access using an Ethernet connection, download and install the latest updates for Windows and your Surface to help improve your Wi-Fi connection. To learn how, see Download drivers and firmware for Surface. 

Open Windows Update

Otherwise, to install updates, use another PC with an internet connection to download the driver package (MSI file) to a USB drive, copy it to your Surface, then install the updated drivers. To download drivers and firmware for your Surface, see Download drivers and firmware for Surface.