The dial pad can be used like a typical phone to make a call to a phone number. (You can also type in names or groups.)

To dial a number from Teams, go to Calls Calls button, and then enter the number of the person you want to reach by using the dial pad located on the left. Then click Call Calls button.  

To call a person by name, type the name of a person into the dial pad. And to make group calls, enter multiple names and/or numbers, and click Call Calls button

As you enter names or numbers in the dial pad, a dropdown will display potential contacts to choose from.

Note: This dropdown display is not available when using a laptop's touch screen to enter numbers on the dial pad. If your laptop has a touch screen, please use the keyboard to enter the numbers.

Teams dial pad-simple

To access your dial pad during a call, go to your call controls and select Dial pad Dial pad button.  

You can also check out the First things to know about calls in Microsoft Teams article for more calling options and features.

Important: You won't be able to make a 911 emergency call if Teams isn't connected to the internet.

Note: If you don't see the option to dial a number, your org may not have purchased a calling plan. But you can still make calls to other people in Teams.

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