Get to know the calling experience in Microsoft Teams

1. Make a call with a phone number or name

If you have a calling plan set up, you can call anyone from Teams.

To dial a number from Teams, go to Calls. From the dial pad, enter the number of the person you want to reach. Then select Call . To call using someone’s name, go to Calls and from the dial pad text box, type the name of your contact.

To make group calls, enter multiple names or numbers into the dial pad, and select Call .

2. See your call history and filter your calls in a new way

Your call history is at the center of the calls experience and shows a list of past calls and missed calls.

To return a missed call, hover over a contact from your call history list and select More actions > Call back . You can chat with that contact, add them to speed dial, and add them to your contacts - all from the More actions menu.

To review past calls, missed calls, and your voicemail, select the appropriate filters at the top of the call history list.

3. Access your speed dial, contacts, and voicemail summaries in one place

Your speed dial contacts appear to the right of Teams, along with any contact and call groups you manage. Contact groups organize your teammates to help you find or reach certain people based on a role or team. To add someone to a call group, select More actions next to a contact group name and choose Add a contact. 

Another familiar tool to get the most out of calls is voicemail. Review your voicemail summaries and transcripts from the right side of Teams.

Call someone back from your voicemail by selecting More actions  next to their name or > Call back from the call history list. You can also select Call under their contact details.

4. Manage call settings

Manage your call settings directly within the calls experience. To change your connected device, select from the dropdown menu at the lower left of the calls experience. You can also manage call forwarding and call groups from this menu.

For more on how to use calls in Teams, check out First things to know about calls in Microsoft Teams.