Reopen your Microsoft account
Applies To
Microsoft accountIf you close your Microsoft account, you will be offered either a 30-day or 60-day grace period during which you can change your mind and reopen your account. After that time, your Microsoft account will be permanently deleted.
Reopen or restore a closed account
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Go to account.microsoft.com and sign in.
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You'll be asked to receive and enter a security code. After you enter the code, your account will be reopened. Subscriptions, profiles, and content that were on the account prior to closing will be available to you, including rewards points, Xbox profile gamertag, Gamerscore, and purchased content.
Notes:
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Any time remaining on your subscription will be available to you, but you won't get back the time that passed while your account was pending closure.
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If you cancelled any subscriptions outright, or if your subscription time has run out, you'll need to repurchase the subscription.
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If you cancelled any other associated subscriptions or services prior to closing your Microsoft account, you may have to reinstate those subscriptions. For more info, check the websites where you originally purchased those subscriptions or services.
If you can't reopen a closed account
You might not be able to sign into your account because it's closed or deleted.
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If you closed your Microsoft account, you were offered either a 30-day or 60-day grace period during which you could change your mind and reopen your account. If that period has passed, you can no longer reopen the account.
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If you haven't signed in to your account for more than two years, it may have been deleted, so you can no longer reopen the account.
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If you can't sign in because your username has stopped working, read We couldn't find an account with that username.
My account has been automatically deleted
If you haven't signed in to your account for more than two years, it may have been deleted, so you can no longer reopen the account.
Related topics
How to close your Microsoft account
How to sign in to your Microsoft account
How to check if your email address is a Microsoft account
Need more help?
Contact Support
For technical support, go to Contact Microsoft Support, enter your problem and select Get Help. If you still need help, select Contact Support to be routed to the best support option.
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