How to check if your email address is a Microsoft account

How to check if your email is a Microsoft account?

Go to the Microsoft account sign-in page at https://account.microsoft.com and enter your email address. 

Sign in

• If you see a message that says "We couldn't find an account with that username." or "That Microsoft account doesn't exist", then the address you entered is not a Microsoft account. If you believe it should be:

  • Check the spelling of the name and the domain, for example, rachel or rachael and .com or .co.uk

  • The account may have been closed. Learn more.

• If you see a password prompt, then your email is a Microsoft account.

How to access your Microsoft account?

If you have confirmed that your email is a Microsoft account, you can access it by following these steps:

• Go to the Microsoft account sign-in page and enter your email address and password.

• If you have forgotten your password, you can reset it by clicking on Forgot password? and following the instructions.

• If you have forgotten your email address, or you have other account sign in issues, use our Sign-in Helper tool below:

Start

How to create a new Microsoft account?

If you don't have a Microsoft account, or you want to create a new one, you can follow these steps:

1. Select Create an account to start:
   ​​​​​​​Create an account

2. Enter your email address.

   Tip: If you don't have your own email, or want to get a new Outlook.com email address, go to outlook.com and select Create free account.

3. Create a strong password and click on Next.

4. Enter your first and last name and click on Next.

5. Select your country or region and your birthdate and click on Next.

6. Enter the captcha code and click on Next.

7. Verify your email address by entering the code that Microsoft sends to your email and click on Next.

Learn more

What is a Microsoft account?

You forgot your Microsoft account username

Need more help?

Can't sign in?

​​​​​​​If you can't sign into your Microsoft account, most issues can be identified by our sign-in helper tool.
Sign-in helper

​​​​​​​Contact Support

For technical support, go to Contact Microsoft Support, enter your problem and select Get Help. If you still need help, select Contact Support to be routed to the best support option.