Applies ToWord for Microsoft 365 for Mac Word 2016 for Mac Word for Mac 2011

Last updated: May 2024

Word for Mac crashes and slow performance

Issues affecting Word for Mac features and add-ins

ISSUE

Users may see issues with fonts when using version 16.9 of Microsoft Word, Excel, Outlook, OneNote and Microsoft PowerPoint on macOS.

Symptoms:

  • Text appears garbled or in a different font

  • Fonts not appearing in font picker

STATUS: WORKAROUND

We recommend you check the installed versions of the font. If you have multiple versions, then make sure the latest version of the font is active.

For more information, read about how to fix Issues with fonts in Office for macOS

Need more help?

Call support

Talk to support. If you have a Microsoft 365 for home subscription, or you purchased a one-time download of Office 2016, click the Contact Us link at the bottom of this page.

Office 365 community forums

Ask the community Get help from experts in our forums:Office for Mac community for Mac users

Chat

Provide feedback in Office app You can send feedback directly to our Office teams:.

For Mac users, in Office 2016 for Mac, click the smiley icon in the upper-right corner.

Click an option to give feedback.

Have a feature request?

Lightbulb - Idea

We love reading your suggestions on new features and feedback about how you use our products! To learn more about how to share feedback, see How do I give feedback on Microsoft Office. We’re listening.

Need more help?

Want more options?

Explore subscription benefits, browse training courses, learn how to secure your device, and more.

Communities help you ask and answer questions, give feedback, and hear from experts with rich knowledge.

Find solutions to common problems or get help from a support agent.