Sign in using two-step verification or security info

Sign in using an authenticator app notification on your mobile device

1. Sign in to your account with your username and password.

2. Select Approve from the approval notification sent to your mobile device.

Sign in using an authenticator app code on your mobile device

1. Sign in to your account with your username and password.

2. Open your authenticator app and type the randomly generated code for your account into the Enter code box.

Sign in using your phone number

1. Sign in to your account with your username and password.

2. Answer your phone and follow the instructions.

Sign in using a text message

1. Sign in to your account with your username and password.

2. Open the text message and type the code from your text message into the Enter code box.

Sign in using a security key at the lock screen

1. After you've registered your security key, select the security key image from the Windows 10 lock screen.

2. Insert your security key into your device's USB port and sign in to Windows using your security key PIN.

Sign in using a security key and the Microsoft Edge browser

• After you've registered your security key, open the Microsoft Edge browser.

• When prompted to sign-in, insert your security key into your device's USB port and sign in to Windows using your security key PIN.

 Note

For information about signing in using the Microsoft Authenticator app see the article, Sign in to your accounts using the Microsoft Authenticator app.

Sign in using another verification method

If for some reason you're unable to use your primary sign-in method, you can use another previously set up verification method.

1. Sign in to your account normally, and then choose the Sign in another way link on the Two-step verification page.

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   • If you don't see the Sign in another way link, it means that you haven't set up any other verification methods and that you'll have to contact your administrator for help signing into your account. After your administrator helps you to sign in, make sure you add additional verification methods. For more info about adding verification methods, see the Manage your settings for two-step verification article.

   • If you see the Sign in another way link, but still don't see any other verification methods, you'll have to contact your administrator for help signing in to your account.

2. Choose your alternative verification method, and continue with the two-step verification process.

3. After you're back in your account, you can update your verification methods (if necessary). For more info about add or changing your methods, see the Manage your settings for two-step verification article.

Next steps

• Learn about your security info in the Security info (preview) overview article.

• Reset your password if you've lost or forgotten it, from the Password reset portal