Fix problems with charging Surface Slim Pen

Plug the Surface device in and turn it on

Ensure the Surface device is plugged into a power source and turned on. If the device is in hibernate mode, off, or has a low battery, it may not charge the pen.

Check the connections

Check connections and functionality of the charging accessory by reconnecting it.

If using a Surface Pro Keyboard to charge the pen:

1. Detach the Surface Pro Keyboard.

2. Select Start > Power > Shut down and wait for your Surface to shut down.

3. Now, press and hold the power button for 20 seconds. If you see the logo screen appear after a few seconds, continue to hold for the full 20 seconds until you see it again.

4. Reattach the Keyboard

5. Press the Caps and Fn buttons to ensure the keyboard is working and receiving power. If the keyboard is not receiving power, submit a service order for the Surface Pro Keyboard.

6. Then place the pen in the keyboard’s storage tray.

If using the Surface Slim Pen charger, then ensure all connection points are plugged in correctly. For more information, see Use the Surface Slim Pen charger​​​​​​​

Check for updates

If your pen isn't charging in a Surface Pro Keyboard storage tray or with the Surface Slim Pen Charger, you might need to update its firmware.

You can quickly check the health of your Surface drivers and firmware using the Surface app.

Open the Surface app

1. Connect your charging accessory to your Surface.

2. Place your pen in the storage area.

3. In the Surface app, expand Help & support to check the update status.

4. If there are updates available, select the Check for updates button to open Windows Update and install the available updates. Restart if necessary.

5. Check the LED light on the Pen to ensure it is charging or check in the Surface app.

   Note: If you don't have the Surface app installed, you can download the Surface app from the Microsoft Store. When it has downloaded, select Start, search for Surface, then select the app from the list of results.

Try another charger

If possible, try charging your Surface Slim Pen with another charger such as the Surface Slim Pen Charger.

• If the pen does not charge there either, your pen should be replaced. Submit a service order for your pen.

• If the pen charges, submit a service order for what you were originally trying to charge the pen with, such as a Surface Pro Keyboard.

My pen still doesn't work

If you'd like to request a replacement pen, go to Microsoft account | Select device for service and sign in with your Microsoft account. If your device isn't listed, select Register device first. If your Surface device is registered, select it and follow the instructions.

When asked for the category of the issue, select Accessory and then you will be able to select from Pen issue types. You'll see replacement offers based on your warranty status and eligibility for exchange. To learn more about the Surface Warranty you can visit Surface Warranty Information.

Related topics

• How to charge your Surface Slim Pen

• Use the Surface Slim Pen charger