What is Virtual Appointments?

The Virtual Appointments app in Microsoft Teams gives your business a central hub for all your virtual appointment needs. It creates a seamless end-to-end experience that lets you easily manage customer appointments, integrating schedules, analytics, and management options, all in a single app. 

Whether you’re a financial consultant supplying mortgage advice or a retailer offering a showroom tour, virtual appointments provide a way to build trust and loyalty with your clients, giving them a delightful experience whether it’s when they schedule their own appointment or if they join the appointment from their mobile device. 

With Virtual Appointments, you get: 

• Mobile browser join lets customers join appointments no matter where they are

• Forms integration to streamline pre-appointment processes

• Waiting room for customers

• Bookings schedule within the Virtual Appointments app

• Email confirmations sent to customers and staff

• Management of appointment types, staff, roles, and the Booking page

If your organization has Teams Premium, you unlock advanced capabilities, such as:  

• SMS text notifications with personalized confirmations and reminders

• Custom waiting room with your organization’s branding

• Queue view to manage On-demand and Scheduled appointments

• Rich analytics, including individual, departmental, and organizational data