Switch between Microsoft 365 subscriptions

Guided support can provide digital solutions for Office problems

You have the option to switch between Microsoft subscriptions to the best one that meets your needs. For example, if you have Microsoft 365 Personal and want to share Microsoft 365 apps and other subscription benefits with your household, you can switch to Microsoft 365 Family. Or, you might have Microsoft 365 Basic with 100 GB of cloud storage, but decide you want 1 TB and the additional benefits of a Microsoft 365 Family or Personal subscription.

: The steps below describe switching between Microsoft 365 Personal, Family, and Basic. To switch to a business subscription, see Switch to a Microsoft 365 business subscription.

How to switch subscription plans

How you switch subscriptions depends on if you're switching to a plan with more or less features.

Select Switch to a plan with more features if:

You have Microsoft 365 Personal or Microsoft 365 Basic, and you're switching to Microsoft 365 Family
You have Microsoft 365 Basic and you're switching to Microsoft 365 Personal

Select Switch to a plan with less features if:

You have Microsoft 365 Family or Microsoft 365 Personal, and you're switching to Microsoft 365 Basic
You have Microsoft 365 Family and you're switching to Microsoft 365 Personal

Switch to a plan with more features

Buy the subscription that you want to switch to. Make sure to use the same Microsoft account as your current subscription when you do this.
The remaining days on your current subscription will automatically convert and get added to your new subscription. The exact number of days will depend on what subscription you’re moving from and what you’re moving to.
Depending on which plan you're switching to, some benefits might get added or removed (such as cloud storage and sharing subscription benefits).

: Depending on the subscription you’re moving to, the adjusted number of days added to your new subscription may result in less time being added than the amount of time remaining on your original subscription. The exact number of days added or removed is based on the adjusted rate of the Microsoft 365 subscription you're moving to.

The following table provides examples of how many days will be added to a new Microsoft 365 subscription if, for example, you had 15 or 90 days remaining on a current Microsoft 365 Basic or Microsoft 365 Personal subscription.

If this many days are left on your existing subscription...	This will be the number of days added to your new subscription...
15 days left on Microsoft 365 Basic	4 days will be added to Microsoft 365 Family(approx. 24% adjustment) 6 days will be added to Microsoft 365 Personal(approx. 35% adjustment)
90 days left on Microsoft 365 Basic	22 days will be added to Microsoft 365 Family(approx. 24% adjustment) 32 days will be added to Microsoft 365 Personal(approx. 35% adjustment)
15 days left on Microsoft 365 Personal	13 days added to Microsoft 365 Family(approx. 85% adjustment)
90 days left on Microsoft 365 Personal	77 days will be added to Microsoft 365 Family(approx. 85% adjustment)

: Prorated adjustments may differ or may not be available depending on the subscriptions you're moving to and from.

See Common questions below for more info.

Switch to a plan with less features

Go to Services & subscriptions and if prompted, sign in with the Microsoft account associated with your subscription.
Find your current subscription and select Manage, and then select Cancel subscription.
The Cancel page will show you the features of your current subscription plan. If you're switching to another plan with less features, select the plan that works for you.
Follow the instructions to complete the switch. Your existing subscription might not change immediately, but it will automatically change to the new plan when the plan renews. You won’t be charged for the new plan until it renews into that plan.

See Common questions below for more info.

Common questions

What changes can I expect when switching between subscriptions?

When moving from Microsoft 365 Basic, your cloud storage will go from 100 GB to 1 TB (1000 GB) of cloud storage.

You’ll also have access to the benefits below, depending on which subscription you move to.

This is what changes when you switch to...

Microsoft 365 Family

Microsoft 365 Personal

Microsoft 365 Basic

You'll have the same benefits as with a Microsoft 365 Personal subscription, plus a few more:

You can share your subscription with up to 5 other people
You and up to 5 other people can install premium Microsoft 365 apps on all your devices. Each person can be signed in to the Microsoft 365 apps on 5 devices at a time.
You and up to 5 other people get 1 TB of OneDrive cloud storage, per person.
You and up to 5 other people get 60 Skype minutes per month, per person.
Premium Microsoft Family Safety features

You'll have the same benefits as with Microsoft 365 Family, with the exception of the following which aren't included with Microsoft 365 Personal:

Premium Microsoft Family Safety features

Sharing your subscription with up to 5 other people.

Important: If you’re planning to switch from Microsoft 365 Family, before you switch, stop sharing your subscription and let anyone you were sharing with know that unless they buy their own Microsoft 365 subscription or share with someone else, they'll no longer have the following benefits:

Premium Office apps
1 TB of OneDrive storage (they'll go back to the free 5 GB limit plan)
60 free Skype minutes

With this subscription you won't have access to the desktop apps and you only get 100 GB of storage.

Important: If you're moving from Microsoft 365 Family or Personal and you used over 100 GB of storage, you'll need to remove some of your files to remain within the 100 GB limit.

Switch to Microsoft 365 Family

Before you move to Microsoft 365 Family, you can check prices.

Switch to Microsoft 365 Family

Switch to Microsoft 365 Personal

Before you move to Microsoft 365 Personal, you can check prices.

Switch to Microsoft 365 Personal

Switch to Microsoft 365 Basic

Before you move to Microsoft 365 Basic, you can check prices.

Switch to Microsoft 365 Basic

How do I switch to Microsoft 365 Personal after my free Microsoft 365 Family trial ends?

We recommend that you sign in to Services & subscriptions with the Microsoft account associated with your subscription, select Turn off recurring billing before your trial ends, and then switch to Microsoft 365 Personal.

Can I use a new product key to switch plans?

Yes, if you bought a new Office product key from a retailer, go to Office.com/setup and sign in using the same account as your current subscription. After you enter your new product key, you'll see options for switching your plan.

Do I have to reinstall the desktop apps after switching plans?

Switching between Microsoft 365 Personal and Microsoft 365 Family doesn't impact the desktop apps you previously installed, so you won't need to reinstall the apps after switching subscriptions.

However, if you’re switching from Microsoft 365 Basic to Microsoft 365 Family or Personal, you’ll now be able to install the desktop apps for Microsoft 365 on your Mac or PC. For help with installing the apps see, Download and install or reinstall Microsoft 365 on a PC or Mac.

Can I switch to a business subscription?

Yes, you can move from Microsoft 365 Personal or Microsoft 365 Family to a business subscription. To learn how, see Switch from Microsoft 365 Personal or Family to a business subscription.

How can I switch to the discounted rate offered by my employer's Microsoft Workplace Discount Program?

If you already have Microsoft 365 Personal or Microsoft 365 Family, you can still take advantage of this discount. When you purchase through your employer's offer, additional time is added to your existing subscription, and the discounted rate will begin at your existing subscription’s annual renewal date. Be sure to specify the Microsoft account that’s associated with your current Microsoft 365 subscription during the purchase process.

I don't need a subscription anymore. How can I switch to a non-subscription (one-time purchase) of Office?

Sign in to Services & subscriptions with the Microsoft account associated with your subscription, and then select Turn off recurring billing.
When your subscription expires, buy a one-time purchase of Office. Check prices.
When you complete your purchase, open any app like Word, Excel, or PowerPoint and switch your license to begin using Office as a one-time purchase.

How can I change the email address that's associated with my new plan?

The best way to do this is start your new plan using a different email address. To change your email address for a current subscription, you'll need to contact Account and billing support.