How to replace your Microsoft PC Accessory
If you need to replace a Microsoft PC accessory, knowing the correct steps can simplify the process. Here's how to replace your Microsoft PC Accessory:
The information on this page applies to the following devices:
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Adapters: Wireless Display Adapter, Microsoft Mobile Hub, Microsoft 4k Wireless Display Adapter
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Desktop: Wireless Desktop 800, Wired Desktop 400, Wired Desktop 400, Designer Bluetooth Desktop, Designer Bluetooth Desktop, Wired Desktop 600, Wired Desktop 600, Wireless Comfort Desktop 5000, Sculpt Comfort Desktop, Sculpt Ergonomic Desktop, Wireless Desktop 2000, Wireless Desktop 3000, Wireless Desktop 3050, Wireless Comfort Desktop 5050, Wireless Desktop 900, Wireless Desktop 850, Microsoft Bluetooth Desktop, Microsoft Wired Ergonomic Desktop, Natural Ergonomic Desktop 7000, Wireless Laser Desktop 6000
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Headset: Microsoft Modern USB-C Headset, Microsoft Modern USB-C Speaker, Microsoft Modern Wireless Headset, Microsoft Modern USB Headset, LifeChat LX-1000, LifeChat LX-3000, LifeChat LX-4000, LifeChat LX-6000
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Keyboard: All-in-One Media Keyboard, Microsoft Designer Compact Keyboard, Microsoft Number Pad, Microsoft Modern Keyboard, Microsoft Bluetooth Keyboard (NEW), Sculpt Mobile Keyboard, Universal Foldable Keyboard, Wedge Mobile Keyboard, Wedge Mobile Keyboard, Universal Mobile Keyboard, Microsoft Wired Ergonomic Keyboard (NEW), Internet Keyboard Pro, Microsoft Arc Keyboard, Natural Ergo Keyboard 4000, Sculpt Comfort Keyboard, Sculpt Ergonomic Keyboard, Wireless Keyboard 850, Wireless Keyboard 2000, Wired Keyboard 600
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Mouse: Microsoft Ocean Plastic Mouse, Wireless Mouse 2000, Microsoft Bluetooth Ergonomic Mouse (NEW), Microsoft Wedge Mouse, Sculpt Mobile Mouse, Comfort Mouse 4500, Bluetooth Notebook Mouse, Sculpt Touch Mouse, Designer Bluetooth Mouse, Surface Arc Mouse, Wireless Mobile Mouse 4000, Wheel Mouse Optical, Microsoft Arc Mouse, Microsoft Modern Mouse, Microsoft Precision Mouse, Wireless Mobile Mouse 3500, Sculpt Comfort Mouse, Microsoft Classic IntelliMouse, Optical Mouse 200, Microsoft Modern Mobile Mouse, Sculpt Ergonomic Mouse, Wireless IntelliMouse Explorer, Wireless Mouse 5000, Basic Optical Mouse, Bluetooth Mobile Mouse 3600, Wireless Mouse 900, Microsoft Wired Ergonomic Mouse (NEW), Microsoft Bluetooth Mouse (NEW), ARC Touch Mouse, Comfort Mouse 3000, Microsoft Explorer Touch Mouse, Wireless Mobile Mouse 1850, Compact Optical Mouse 500, Wheel Mouse, ARC Touch BT, Wireless Mobile Mouse 1000
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Webcam: Microsoft Modern Webcam, LifeCam Studio, LifeCam Cinema, LifeCam HD-3000, LifeCam HD-5000, LifeCam HD-6000, LifeCam VX-1000
1. Check your warranty
You'll need to check the status of your warranty.
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For Microsoft PC Accessories, you'll need to verify your warranty by checking your proof of purchase and by reviewing its length and terms by visiting Hardware warranty, services, and repair.
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For Microsoft Modern Webcam, Microsoft Modern USB-C Speaker, Microsoft Modern Wireless Headset, Microsoft Modern USB Headset, Microsoft Modern USB Headset: go to account.microsoft.com/devices and select a device to see its warranty. If your device isn't listed, select Register device to add it to your account. You'll see the coverage dates after you do this.
To locate your serial number, check Device Information in the Microsoft Accessories Center app. You can Download and install the Microsoft Accessory Center app from the Microsoft Store.
2. Get support for in warranty devices
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For Microsoft Modern Webcam, Microsoft Modern USB-C Speaker, Microsoft Modern Wireless Headset, Microsoft Modern USB Headset, Microsoft Modern USB Headset: go to account.microsoft.com/devices > Register device if not already registered > click on info and support > Select start order
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For all other Microsoft PC Accessories, please go to the Surface and Microsoft Accessory Warranty Exchange Request, sign into your Microsoft account, and fill out the request form.
Related links
Check the status of a Surface repair order, cancel the order, or print a shipping label
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