What to try if your Surface feels too warm

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Applies To

Surface Devices

Your device may feel warm during normal use. It complies with temperature limits defined by the International Standards for Safety* and is rated for operation at +32°F (+0°C) to +95°F (+35°C).

If your Surface exceeds the maximum operational temperature, it will shut down immediately and a thermometer icon will appear on your screen.

Here's what to do if you see the thermometer icon:

Turn your Surface off, move it to a cooler place, and let it cool down for at least five minutes.
If the thermometer icon continues to appear, contact us.

Caution: Sustained skin contact with warm surfaces for long periods of time may cause discomfort or injury. To reduce heat related concerns with your device, follow the product safety warnings and instructions.

* The user-accessible external temperature limits are defined by the International Standards for Safety (IEC 60950-1 and IEC 62368).