Charge Surface Headphones
Applies To
Surface Headphones 2 Surface HeadphonesSurface Headphones 2
Use the included USB cable to charge your Surface Headphones 2. Surface Headphones can fully charge in less than 2 hours. After that, get up to 18.5 hours of music listening time1 or up to 15 hours of voice calling on Microsoft Teams2.
Disclaimers
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Testing conducted by Microsoft on August 2020 using Surface Headphones 2 with firmware update 1.0.5.74 paired with Surface Laptop 3 and Surface Pro 7. Playlist consisted of 44 songs transmitted using SBC encoding. Volume was set to 46% with maximum noise cancelation. Bluetooth A2DP profile was used. Testing consisted of full Surface Headphones 2 battery discharge while playing audio until the Surface Headphones 2 disconnected from the host device. Battery life depends on device settings, environment, usage, and many other factors.
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Testing conducted by Microsoft on August 2020 using production Surface Headphones 2 with firmware update 1.0.5.74 paired with Surface Laptop 3 and Surface Pro 7. Volume was set to 52% with maximum noise cancelation. Bluetooth Hands-Free profile was used. Testing consisted of full Surface Headphones 2 battery discharge with a Microsoft Teams call until the Surface Headphones 2 disconnected from the host device. Battery life depends on device settings, environment, usage, and many other factors.
Charge your headphones
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Plug the USB cable into your Windows 10/11 PC or into a power outlet (if you're using a USB power adapter, which isn't included).
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Plug the other end into the USB-C port (#6 in the diagram below) on your Surface Headphones.
When you turn on your Surface Headphones, you'll hear how much battery you have left. You can also check the battery level anytime in the Surface app.
Battery-saving tips
Get the most out of your battery or make it last a little longer when it's running low:
-
Turn off Qualcomm® aptX™ audio. Qualcomm aptX audio gives you the highest-quality audio on your headphones. However, you can turn it off in the Surface app to help save battery. To learn how to turn off aptX audio, see Manage Surface Headphones settings.
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Use the included 3.5 mm audio cable instead of Bluetooth. Plug the 3.5 mm audio cable into your headphones and PC or phone. You can use your headphones even when the battery isn't charged.
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Turn off your headphones when you're not using them. Press and release the power button quickly to turn them off. You'll hear ”Goodbye” when they're turning off.
Related topics
Surface Headphones 2+
Use the included USB cable to charge your Surface Headphones 2+. Surface Headphones can fully charge in less than 2 hours. After that, get up to 18.5 hours of music listening time1 or up to 15 hours of voice calling on Microsoft Teams2.
Disclaimers
-
Music listening testing conducted by Microsoft in Feb 2021 using prerelease Surface Headphones + Dongle package with prerelease software. The dongle was plugged into Surface Laptop 3 and/or Surface Pro 7. Playlist consisted of 44 songs transmitted using SBC encoding. Volume was set to 46% with maximum noise cancellation. Bluetooth A2DP profile was used. Testing consisted of full Surface Headphones battery discharge while playing audio until the Surface Headphones disconnected from the host device. Battery life depends on device settings, environment, usage, and many other factors.
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Voice calling testing conducted by Microsoft in Feb 2021 using prerelease Surface Headphones + Dongle package with prerelease software. The dongle was plugged into Surface Laptop 3 and/or Surface Pro 7. Volume was set to 52% with maximum noise cancellation. Bluetooth Hands-Free profile was used. Testing consisted of full Surface Headphones battery discharge with a Microsoft Teams call until the Surface Headphones disconnected from the host device. Battery life depends on device settings, environment, usage, and many other factors.
Charge your headphones
-
Plug the USB cable into your Windows 10/11 PC or into a power outlet (if you're using a USB power adapter, which isn't included).
-
Plug the other end into the USB-C port (#2 in the diagram below) on your Surface Headphones. The light (#1 in the diagram below) will flash white while charging and appear solid white when your headphones are fully charged.
When you turn on your Surface Headphones 2+, you'll hear how much battery you have left. You can also check the battery level anytime in the Surface app.
Battery-saving tips
Get the most out of your battery or make it last a little longer when it's running low:
-
Turn off Qualcomm® aptX™ audio. Qualcomm aptX audio gives you the highest-quality audio on your headphones for devices that support it. However, you can turn it off in the Surface app to help save battery. To learn how to turn off aptX audio, see Manage Surface Headphones settings.
-
Use the included 3.5 mm audio cable instead of Bluetooth. Plug the 3.5 mm audio cable into your headphones and PC or phone. You can use your headphones even when the battery isn't charged.
-
Turn off your headphones when you're not using them. Press and release the power button quickly to turn them off. You'll hear ”Goodbye” when they're turning off.
Related topics
Surface Headphones (first version)
Important notes:
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Some Cortana functionality for Surface Headphones (First version) will be going away in early 2021. For more info, see Cortana changes for Surface Headphones (First version) FAQ.
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Cortana isn't available on Surface Headphones in all countries and regions, and the experience may vary by country/region.
Use the included USB cable to charge your Surface Headphones. Surface Headphones can fully charge in less than 2 hours. After that, your battery can last up to 18 hours when playing music over Bluetooth with noise cancellation on and Cortana voice activation turned off.
Charge your headphones
-
Plug the USB cable into your Windows 10/11 PC or into a power outlet (if you're using a USB power adapter, which isn't included).
-
Plug the other end into the USB-C port (#6 in the diagram below) on your Surface Headphones.
When you turn on your Surface Headphones, you'll hear how much battery you have left. You can also check the battery level anytime in the Surface app.
Battery-saving tips
Get the most out of your battery or make it last a little longer when it's running low:
-
Turn off Cortana voice activation. If you're not using Cortana, you can turn off voice activation in the Surface app. For more info, see Manage Surface Headphones settings.
-
Use the included 3.5 mm audio cable instead of Bluetooth. Plug the 3.5 mm audio cable into your headphones and PC or phone. You can use your headphones even when the battery isn't charged.
-
Turn off your headphones when you're not using them. Press and release the power button quickly to turn them off. You'll hear Cortana say "Goodbye" when they're turning off.
Related topics
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