Last Updated: December 20, 2024
ISSUE
Users might randomly receive a Product Deactivated error in Microsoft 365 Office apps.
Examples of the error:
CAUSE
Any change made by the admin at licensing level might trigger the issue. The following are probable reasons that can cause this issue:
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Change in licensing group, where user is moved from one group to another (Applies to both Azure AD Groups and security groups synced from on-premises AD)
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Changes in license/product assignment at the user level. Example: switching user license from Office 365 E3 subscription to Microsoft 365 E3 subscription
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Removing and re-adding users to the same license group or different license group.
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Toggling license or service plan for the users.
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If administrators have turned off the “Latest version of Desktop Apps” service plan under the Microsoft 365 subscription for users.
STATUS: FIXED
The engineering team has deployed a patch on the service side to resolve unexpected product deactivations.
For those that have support cases open, please collect the Office Logs and the file information below and share them with your support engineer.
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Collect Office license diagnostic. For more information, go to Download Office Licensing Diagnostic Tool from Official Microsoft Download Center.
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Close all Office apps and then zip up the logs in this directory and add to your support case: Logs: %temp%/diagnostics.
WORKAROUND
Select the Reactivate button from the banner. You will be prompted to sign-in to reactivate.
OR
Sign out and close all of your Microsoft 365 apps, including Outlook. Then restart your Microsoft 365 app and sign back in.
If you're still having the issue, please reach out to your Admin to check for subscription expiry. For more information, go to Find out when your Microsoft 365 subscription expires.
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See Also
Fixes or workarounds for recent Office installation or activation issues
