Note: This article applies only to Microsoft 365 operated by 21Vianet in China.
Set up email in the Outlook for Android app
If you haven't already, download the Outlook app from your Local Android app store in China.
Or, go to Settings > Add Account > Add Email Account.
Note: If you're prompted for server setting information, you may have to set up manually or use IMAP or POP. See the server settings help section below for details.
Note: The sign in screen may look different for you depending on your email provider.
You're now ready to use Outlook for Android!
Set up email in the built-in Android apps
The appearance of Androids can vary so use these steps as a guide or consult the manufacturer's help for your particular device. If you're setting up in the built-in app, see the Android built-in app section below.
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Open the Google Play Store app on your phone.
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Type "Gmail" into the search bar and then select Update.
Note: If the update option is not available, you're already on the latest version.
After the update is installed, tap the Gmail app icon to open it.
Important: Do NOT choose "Outlook, Hotmail, and Live" unless you want to sync email only.
Enter your password and tap Next.
Note: If you're prompted for server setting information, you may have to set up manually or use IMAP or POP. See the server settings help section below for details.
If you use Microsoft 365 for business, you may also be asked to give additional security control. In this case, choose Activate.
If you don't see this message and your emails are syncing, skip this step.
If you see a notification that reads "Unable to sync calendar and contacts," tap it. Then tap Allow to give access and you're done!
Note: If you don't see a sync error notification, you're good to go!
Or, go to Settings in the app > Add account.
Note: If the email app detects your provider, you may be redirected to a different sign in screen.
Server settings help
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Go through the steps from above for your app to add a new account. Be sure to choose Exchange as your account type.
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When prompted to enter server settings, enter the following if available:
For server settings, set the following if available:
Incoming Server Settings
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Domain\Username Make sure your full email address appears. For example, yourname@contoso.cn.
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Password Use the password that you use to access your email.
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Server Use partner.outlook.cn for Microsoft 365 accounts operated by 21Vianet.
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Port Use 443 or 993.
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Security type Select SSL/TLS or make sure the Use secure connection (SSL) checkbox is checked, then tap Next.
Outgoing SMTP Server Settings
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SMTP Server Use smtp.office365.cn for Microsoft 365 accounts operated by 21Vianet.
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Security Type Choose TLS.
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Port Number Enter 587. Tap Next.
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Follow any prompts you may get, including security permissions. You may also be asked to set your sync settings and a display name.
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You may also be asked to give additional security control. In this case, choose Activate or Allow.
You can set up your email account manually using IMAP instead of Exchange ActiveSync. This means that only your email will sync to your phone, not calendar or contacts.
Start the email program on your phone and choose the IMAP or POP option to add an account. Then enter the following if you have a Microsoft 365 account operated by 21Vianet. If you’re not using Microsoft 365, find your server settings below.
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Email address: This is your full email address (for example, tony@contoso.cn).
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User name: Your user name is your full email address (for example, tony@contoso.cn).
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Password: This is the password for your email account.
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Server settings: These are your incoming and outgoing server settings. Choose either POP3 or IMAP4.
Incoming server settings:
POP3 Server name: partner.outlook.cn
IMAP4 Server name: partner.outlook.cn
Port: 995
Encryption: SSL
Outgoing server settings:
SMTP Server name: smtp.office365.cn
Port: 587
Encryption: TLS
If your email program is not able to automatically find your Exchange ActiveSync server name, you may need to look it up.
If you’re connecting to your Microsoft 365 email, use partner.outlook.cn as your Exchange ActiveSync server name. The Exchange ActiveSync server name partner.outlook.cn can be used if you are using the latest version of Microsoft 365.
If you’re not using Microsoft 365 or if you aren’t sure if you are using the latest version of Microsoft 365, follow these steps to look up your Exchange ActiveSync server name. Follow these steps to determine your Exchange ActiveSync server name.
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Sign in to your account using Outlook Web App.
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In Outlook Web App, on the toolbar, click Settings
Note: Although you’re not setting up a POP3 or IMAP account, you’ll use the POP server name to determine your Exchange ActiveSync server name.
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On the Settings for POP and IMAP Access page, under POP setting, look at the value for Server name.
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If the Server name shows partner.outlook.cn, your Microsoft 365 account is on the latest version of Microsoft 365, and you can use partner.outlook.cn as your Exchange ActiveSync server name.
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If the Server name value is in the format podxxxxx.partner.outlook.cn, your Microsoft 365 or other Exchange Online account is not yet on the latest version of Microsoft 365, and you can use m.partner.outlook.cn as your Exchange ActiveSync server name.
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If the Server name value includes your organization’s name, for example, pop.contoso.com, then your Exchange ActiveSync server name is contained in address bar in your browser when you are signed in to Outlook on the Web--but without the leading https:// and without the trailing /owa. For example, if the address you use to access Outlook on the Web is https://mail.contoso.cn/owa, your Exchange ActiveSync server name is mail.contoso.cn.
