If you are having an issue with your Surface Type Cover or Keyboard, here are some things to try.
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Check for updates: To automatically update, select Check for Windows updates.
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Detach your Type Cover or keyboard (Applies only to Surface Pro or Surface Go): Unplug your Surface and detach the Type Cover. Make sure there is no debris, damage, or anything that may inhibit a connection.
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Force your Surface to restart - Newer Surface models: If you have a Surface Pro 5 or later, Surface Book 2-3, or any model Surface Laptop, Surface Go, or Surface Studio:
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Select Start > Power > Shut down and wait for your Surface to shut down.
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Now, press and hold the power button for 20 seconds. If you see the logo screen appear after a few seconds, continue to hold for the full 20 seconds until you see it again.
For the other Surface models, please see Force a shutdown and restart your Surface - Microsoft Support.
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Reattach your Type Cover or keyboard (Applies only to Surface Pro or Surface Go): Re-attach the Type Cover, making sure all the magnets touch the bottom of your Surface. If the Type Cover isn't recognized, try detaching and reattaching it once more.
