You can set up call forwarding and simultaneously ring so calls don’t get missed. You forward incoming calls by setting up forwarding rules. Call forwarding options are available only if your organization is configured to support them. If you’re not sure about which Skype for Business features are enabled, contact your organization’s technical support team.
If call forwarding options are enabled, you can forward calls to another number or to another contact. Call forwarding is especially useful if you’re traveling or working from home, because calls can be forwarded to your current location. If you’re out of the office, calls can be automatically forwarded to a coworker.
The simultaneously ring option is handy for people on the go. When you get a call it rings on two phone numbers at the same time. You can set your incoming calls to simultaneously ring your mobile device and another number or contact in case you’re busy or momentarily unavailable.
Forward call to voice mail or another number
The Call forwarding option is typically used to forward calls to voice mail or to a number other than your mobile number. When you set call forwarding settings in Skype for Business, all incoming calls are automatically forwarded to the destination you choose.
To set call forwarding, do the following:
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Tap your photo, and then tap Call forwarding.
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On the Call Forwarding Settings screen, tap Forward calls, and then select one of the following:
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Tap Voice mail to have the call sent to your voice mail where you can retrieve it later.
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Tap New Number and type in a new phone number.
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Tap New Contact and then search for a contact in the box that is displayed.
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(Optional step) Tap Apply settings, and then select when this setting should apply.
Stop call forwarding
To stop call forwarding, do the following:
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Tap your photo, and then tap Call forwarding.
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On the Call Forwarding Settings screen, select Disable call forwarding.
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(Optional step) Tap Apply settings, and then select when this setting should apply.
Set up simultaneously ring
Unlike call forwarding where your work phone doesn’t ring, you can set your incoming calls to simultaneously ring your phone and another number or contact. This setting can help ensure that callers don’t get the busy signal and their calls don’t get missed. At the same time, they won’t be aware that their call was forwarded.
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Tap your photo, and then tap Call forwarding.
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On the Call Forwarding Settings screen, tap Simultaneously ring, and then select one of the following:
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Tap a number you’ve added before, such as your mobile device.
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Tap New Number and type in a new phone number, and then tap OK.
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Setting Simultaneously ring ensures that you will receive a call regardless of the VoIP that is available on your device.
