Use topics to organize and curate community knowledge. Use hashtags to support organic discussion and raise awareness of active campaigns in your organization.
Add a topic
Add a topic to a conversation in a community to focus the discussion. Community members who create a new topic automatically follow it.
Start a conversation:
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Select Add topics.
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Type your topic name in the Add topics panel.
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Select a topic from the matching results. If there's no match, select Create new topic to create a new topic with a description.
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Post your conversation starter.
Note: Topics are applied to the entire conversation thread, not to individual messages.
Edit a topic
Add or remove topics from a conversation thread using the Viva Engage app, web, or mobile apps.
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Select the conversation More options button
To add a topic, type the topic name in the Add topics field. You'll see your topics displayed as tags to the right of a tag icon.
To remove a topic, select the X next to it.
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To add a topic, select Create new topic. In the Create new topic dialog, fill in the Topic name and Description fields. Select OK.
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To make a change or edit topic details, go to the topic page.
View the topic page
Each topic has a corresponding topic page where you can see conversations tagged with that topic.
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To open the topic page, select a topic. The topic page indicates how many people follow the topic and who they are. Knowledge managers and admins can use this information to gauge interest in the topic and find potential collaborators.
View questions for topics
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At the top of the page, below the topic name, select the down arrow in the topic filter. By default, the filter is set to All Conversations.
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Choose All Questions to see all questions for the topic.
Follow and subscribe to topics
When you follow a topic, content tagged with the topic will be prioritized in your feeds and show up in your Engage Digest. In addition, when you subscribe to a topic you will be notified when the topic is added to a new or existing post. Learn more about following or subscribing to topics in Viva Engage.
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In the header of the topic page, select Follow to follow the topic.
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After following, you can select the Bell icon to subscribe to notifications.
Edit the topic name or description
Admins and topic creators can edit the topic’s name and description. The name and description are shown on the topic page and made available when adding a topic to a conversation.
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In the header of the topic page, select Edit topic icon.
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Update the topic name or description.
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Select Submit.
Delete a topic
Admins can delete topics. Topic creators can also delete topics that they create. Deleting a topic removes the topic and all applications of the topic in conversation threads. This action is permanent and cannot be undone.
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On the topic page, select Remove topic icon.
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Select Submit.
Bulk management of topics
Organizations that use Answers can bulk manage topics deletion in Engage from the Discover more topics page in Answers. Learn more about administrator scenarios for Answers.
Notes:
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Viva Topics will be retired in 2025. As part of that change, Viva Engage will return to a simplified topics experience and will no longer use Viva Topics or Lightweight Topics. During this transition, topics used within Engage will be migrated to see the latest topics experience that includes the enablement of Answers and deletion of topics. Migrations are planned to complete in Spring 2025.
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Learn more about Setting up Answers, and about Viva topics retirement.
Add a hashtag
Add hashtags to messages so they'll show up more easily in searches.
Add the hashtag symbol # before the keyword that you want to tag in your message.
View conversations with similar hashtags
Select a hashtag to search for messages with that specific hashtag within the tenant. You'll only see the messages you have permissions to view.
