Troubleshooting for Link to Windows (pre-installed)

How do I check I’m running the latest version of Link to Windows (pre-installed)?

Updates will be installed automatically if this option is enabled on your Android device. To ensure a smooth experience we recommend updating to the latest version available. 

On your Android device:

1. Go to Settings > Advanced features > Link to Windows.

2. In the upper right-hand corner, select ". . ." (More) > About Link to Windows.

3. If an update is available, you should see a prompt. If so, tap Update.

4. Wait for the update to complete successfully, then close and reopen the Phone Link on your PC.

On your Surface Duo:

1. Go to Settings > Connected devices > Link to Windows.

2. If an update is available, tap Update.

3. Wait for the update to complete successfully, then close and reopen the Phone Link on your PC.

What happened to my Link to Windows app icon after upgrading my phone to Android 10?

Following a recent update, you will no longer see the old app icon. Instead, you will now see Link to Windows pre-installed on your device.

Swipe down from the top of your screen to reveal your Android Notification panel, then tap Link to Windows. 

Alternatively, you can find it by visiting Settings > Advanced Features, or type Link to Windows into the search box in Settings.

If you have a Surface Duo, you can find it by visiting Settings > Connected Devices > Link to Windows. 

I'm having issues with the Phone Link when using Samsung DeX at the same time

Having both the Your Phone app and DeX open may cause issues with both apps. To ensure the best experience, only have one of these apps open at any one time.

How do I update Link to Windows from the Galaxy Store?

To update the app from the Galaxy Store:

1. Open the Galaxy Store app on your Android device.

2. In the Galaxy Store, tap the search icon and type Link to Windows.

3. Tap Link to Windows to open the app listing.

4. Tap the Update button.

5. Wait for the update to complete successfully and restart your Android device. Wait a few minutes, then close and reopen the Phone Link on your PC.

Troubleshooting updates for the Phone Link and Link to Windows apps

• It can take a few minutes for the updates to be recognized by the app. After you update, if the Link to Windows app is still blocked, restart your Android device. Then, wait a few minutes and close and reopen the Phone Link on your PC.

• Check that both your Android device and your PC are on Wi-Fi. You'll need to be connected to Wi-Fi in order to download updates.

My Link to Windows app shows as malware on my device

In certain cased Google Play Store identifies your Link to Windows application as a malware, malicious program or threat. This happens when your devices are not updated correctly.

To get unblocked:

1. Remove your history:
   Go to Settings on your Android phone. 
   Scroll down to Apps > Device care > Storage > Clear cache.

2. Update our Security Engine:
   Go to Settings on your Android phone.
   Scroll down to Battery and device care.
   Go to the "..." menu on the upper right corner and select About Device care > Update security engine.

3. Turn on Device protection:  
   Go to Settings on your Android phone.
   Scroll down to Battery and device care. 
   Turn on Device Protection.