Fixes or workarounds for recent Skype for Business issues

Last updated: August 7, 2017

ISSUE

Launching Skype for Business using Version 1707 (Build 8326.xxxx) in Windows 10 results to an error or a blank window and does not show the log-in screen.

STATUS: FIXED

This issue is now fixed in Version 1707 (Build 8326.2070), currently available to Insiders and will soon be available to all subscribers in the next day or so. If you're an Office Insider, to get the update immediately, open any Office 2016 app and choose File > Account > Update Options > Update.

Thanks very much for your patience as we work through the fix for Skype for Business.

Last updated: August 1, 2017

ISSUE

For users in Version 1707 (8362.2033) and later, June fork, and when using Skype for Business with non-unicode text (such as Chinese or Japanese languages), the text shows up garbled in the following scenarios:

• Instant messages sent between Skype Business for Windows Desktop and Skype for Business on mobile devices or Lync Web App.

• Chat notifications with Chinese (or other non-unicode) text.

• Saved conversation history with Chinese (or other non-unicode) text.

• Copy and paste from Skype to Word or Outlook Mail message with non-unicode text except when pasting as "keep text only".

STATUS: FIXED

This issue is now fixed in Version 1707 (Build 8362.2062) or later, which started rolling out to production customers on July 31, 2017. To get the update immediately, open any Office 2016 app and choose File > Account > Update Options > Update.