Get replacement accessories for Surface Duo
Applies ToSurface Duo Surface Surface Duo 2

Here’s how to request replacement accessories for your Surface Duo 2. 

Request a replacement USB-C cable

To get a replacement USB-C cable for your Surface Duo 2 when it's under warranty: 

  1. Go to Device service and repair and sign in with your Microsoft account.

  2. Register your Surface Duo and start a new repair order.

  3. Select the replacement accessories you need, and then create the order. If the accessory you need isn't listed, contact us.

Get a replacement SIM card tray

If you need to request a replacement for the SIM card tray in your Surface Duo, please contact us.

Request replacement USB-C Earbuds for Surface Duo 2

USB-C Earbuds are included with Surface Duo in some countries or regions, but not all. If your Surface Duo came with them and you need to request a replacement for your USB-C Earbuds, please contact us.  

Buy a Surface Duo 2 Bumper from the Microsoft Store or other sources

Go to Surface Duo 2 Bumper in the Microsoft Store to purchase a new bumper. (See it in the Microsoft Store)

You can also buy a Surface Duo Bumper from other online stores that sell Surface Duo or related accessories.

Buy a Surface Duo USB-C Power Supply from the Microsoft Store or other online retailers

Visit the Microsoft Store online to buy the Surface Duo USB-C Power Supply. It includes a USB-C cable and 23W USB-C power adapter that you plug into a wall outlet. (See it in the Microsoft Store

You can also buy the Surface Duo 2 USB-C Power Supply from other online stores that sell Surface Duo 2 or related accessories. 

Related topics

Here’s how to request replacement accessories for your Surface Duo. 

Request a replacement USB-C cable or power adapter

To get a replacement USB-C cable or power adapter for your Surface Duo when it's under warranty: 

  1. Go to Device service and repair and sign in with your Microsoft account.

  2. Register your Surface Duo and start a new repair order.

  3. Select the replacement accessories you need, and then create the order. If the accessory you need isn't listed, contact us.

Get a replacement SIM card tray

If you need to request a replacement for the SIM card tray in your Surface Duo, please contact us.

Request replacement USB-C Earbuds for Surface Duo

USB-C Earbuds are included with Surface Duo in some countries or regions, but not all. If your Surface Duo came with them and you need to request a replacement for your USB-C Earbuds, please contact us.  

Buy a Surface Duo Bumper from the Microsoft Store or other sources

Go to Surface Duo Bumper in the Microsoft Store to purchase a new bumper. (See it in the Microsoft Store)

You can also buy a Surface Duo Bumper from other online stores that sell Surface Duo or related accessories.

Related topics

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