What's new in Microsoft Teams devices

Teams app version: 1449/1.0.94.2024101709 (Yealink, Poly, Audiocodes)

Today, on Teams phone devices, you'll be able to configure custom contacts and speed dial on-the-line key buttons on non-touch phones and sidecars phone devices certified for Microsoft Teams. It lets you quickly access frequently-dialed numbers and contacts, utilizing one-touch dialing, and easy management of contact lists on both line keys and sidecars. 

• Bug fixes and improvements on live captions

• Privacy link updates for recordings and transcription

Teams app version: 1449/1.0.94.2024092304 (Yealink, Poly, Audiocodes)

• Bug fixes and improvements on contacts sync, presence and transfer flows, among others.

Teams app version: 1449/1.0.94.2024082806 (Yealink, Poly, Audiocodes)

• Enhancements in call park and retrieve feature to make call park and retrieve faster

• Lightweight calling experience on non-touch phones

• Bug fixes and improvements for compliance recording scenarios and other issues

Teams app version: 1449/1.0.94.2024062811 (Yealink T5x, CP960 & Poly Trio 8800/8500)

• Bug fixes and improvements for end of certification and end of best effort support phones

Teams app version: 1449/1.0.94.2024062702 (Yealink T5x, CP960 & Poly Trio 8800/8500)

• Migrate end-of certification and end of best-effort support phones from the discontinued call notification service to the new notification service to support incoming call notifications and voicemail

This update also includes the below features which were already available for certified Teams Phones:

• Improvement made to show caller information on incoming emergency call notification

• The date time format specified under Device Settings will be the same on the home screen

• When the Explicit Recording Consent policy is enabled, audio conference phones will support auto consent

• PSTN calling issue on new shared line appearance experience has been addressed

• When there are less than four apps on a given account, they will now show on the home screen instead of hidden under the More menu

• Caller ID now shows for incoming PSTN calls on call queues

• You'll now have the option to continue dialing a number when there's an incoming call

• When ending a call or turning off your speaker, you won't be navigated to home screen and instead can continue from previous screen

• A new back button has been introduced on the calling screen so you can easily navigate away from an ongoing call

• View and join active calls handled by delegates as a delegator

• Grant delegates permission to join active calls and resume calls

• A delegate can: view shared call history per delegator's line, switch between different lines easily, & view other delegates managing a line

• The presence on the device and sidecar gets updated in near real time

• Live captions are supported on PSTN calls

• You'll be able to program Teams phone devices to autodial a pre-configured PSTN number or directory contact when the handset is picked up.  You can configure a common area phone as a hotline phone by navigating to Settings > Device Settings > Calling > Hotline and specifying auto dial contact and display name.

• Redesigned dial pad will help reduce unnecessary mistakes while dialing a phone number and offers a new dial pad only view in large screen landscape phones.

• Simplified navigation improves the performance and reduces page navigation time by replacing the bottom navigation bar with a new home screen navigation experience. You can easily go to the home screen from any app and navigate to different apps from the home screen. You can use More to reorder apps.

• The user experience on calls app and sidecar was made light weight to improve performance

• Date and time are now displayed on the title bar across apps

• Support added for reverse number lookup of PSTN number on call queue calls

• The issue of autodialing on partially entered number has been fixed

• Option to Sign-out on common area phones -> Advanced calling experience requires Admin PIN

• Light weight meeting reduces the time it takes user to get connected to a meeting on selecting Join

• Support added for reverse number lookup of PSTN contacts added via Teams desktop.

• Performance of the phones attached to expansion modules has been improved.

• “Resume call” reliability has been improved on consult transfer.

• Audio conferencing is not supported on Teams phone devices with Meeting Teams Room Basic license.

• You now have the option to add and edit your emergency location on phones.

• Emergency service disclaimers specified by admins in the Teams Admin Center (TAC) as part of emergency policy will be shown on desk phones.

• Busy on busy when in a call setting enabled by admins in TAC will be honored on phone devices (excluding User controlled option).

• Admins can configure app restart settings from TAC for optimal phone performance (not currently available for Government cloud accounts)

• Record one-on-one PSTN calls

• License enforcement

• Faster call joining

Teams app version: 1449/1.0.94.2024080808

• Bug fixes and improvements on transfer scenarios, contacts, among others are included.

Teams app version -1449/1.0.94.2024071104​​​​​​​

• This app is available for government clouds (GCCH and DoD)

• Updates on user experiences: We have changed the default home screen experience for meeting sign-in mode. It is now like the personal sign-in mode experience. Additionally, updates have been made to remove the dial pad on Calls app for touch phones with physical buttons.

• Explicit Consent for Recording: Users will see a notification on Teams phone devices when a participant starts recording or transcription, asking for participant consent. This feature is off by default but can be enabled by admins but admins will have the option to turn on this policy for users in your tenant by clicking on the highlighted switch on “Require participant agreement for recording, transcription and Copilot”.​​​​​​​

• Private Line: The Private Line feature allows bosses to have a second private phone number on their Teams device, ensuring privacy for important calls. These calls are distinct in the call history. To learn more, view Configure private lines in Microsoft Teams - Microsoft Teams | Microsoft Learn

• Lightweight People App: The updated People app provides a faster and simplified experience for managing contacts, allowing users to switch between different contact lists and create contact groups.​​​​​​​

• Rich Call History: Call history updates include better logging for ignored, missed, and forwarded calls, with clear labeling for different call types.

• Call Transfer Improvements: Improvements to call transfers include viewing a list of speed dials during transfer and better handling of keyboard overlap on touch phones are included. Also, for phones that don’t have touch screens, there are improvements to finish the transfer using call transfer hard keys on phones.

Teams app version: 1449/1.0.94.2024062301 (AUDC: C448HD, C450HD. Yealink: MP52, VP59. Crestron: UC-2, UC-P8, UC-P10, UC-P8-C and UC-P10-C)

• Intermittent issue on meeting join while using Better Together is fixed for touch phones

• Intermittent issue around device getting locked out is fixed for non-touch phones

• Issue of issue of remote user not hearing music on hold in non-touch phones has been fixed

• Fixes for authentication issues, including fix for sign-in failures immediately following signing out

• Issue around pin lock appearing when disabled has been fixed

Teams app version - 1449/1.0.94.2024062010 (touch phones: AudioCodes, Poly, Yealink. For non-touch phones: AudioCodes C435, Poly CCX350)

• Bug fixes and improvements on enforce pin lock feature

• This app is also available for customers in government clouds (GCCH and DoD)

Teams app version - 1449/1.0.94.2024061301 

• Minor updates in the people and calls app

• Bug fixes and improvements

Teams App version: 1449/1.0.94.2024051306 (Touch phones – Audiocodes, Poly, Yealink)  

• Bug fixes for crashes issues are addressed.

Teams App version: 1449/1.0.94.2024051306 (Non-touch phones – Poly CCX350, AudioCodes C435HD) 

• You can now to park and unpark a call

• You can now turn on Advanced calling and Auto restart settings

• Add contacts and contact groups

• Admin’s can turn on call forwarding on home screens via Teams admin center > Configuration > Display call forwarding on home screen, allowing phone device users to setup call forwarding directly from home screen.

• Admin’s have the option to turn off call quality surveys on Teams phone devices from Teams admin center > Configuration and turn off  Call quality survey.

• Send incoming calls to voicemail from the incoming call screen (configurable via calling policy through PowerShell), and control how you want to handle a secondary incoming call through Busy-on-Busy setting (configurable via calling policy in Teams admin center)

• When a contact has multiple numbers, you can now choose which one to call.

• People can control how they want to handle second incoming call through Busy-on-busy setting. Admins will be able to allow people to configure the Busy-on-busy setting by selecting Let users decide in Teams admin center > Calling policy.

Teams app version: 1449/1.0.94.2024042905 (Touch Phones - AudioCodes, Poly, Yealink)

• Send incoming calls to voicemail from the incoming call screen.

• People can control how they want to handle second incoming call through Busy-on-Busy setting. Admins will be able to allow people to configure the Busy-on-busy setting by selecting Let users decide in Teams admin center > Calling policy.

• Admins can allow call forwarding option on home screen via Teams admin center > Configuration by turning on Display call forwarding on home screen. The same setting can be configured on the phone device. This will allow people using a device (including common-area phones) to set up call forwarding directly from the home screen.

• Admins can notify people to set or change their Phone lock PIN by enabling a configuration profile setting in Teams admin center. They can also lock the phone device via the  menu on home screen.

• Survival Branch Office (SBA) will be supported on VOIP calls.

• Admins have the option of disabling call quality surveys on Teams phone devices from Teams admin center > Configuration.

• The issue of Better together on the new Teams desktop app has been fixed.

• After consult transfer, the issue of ongoing call going to the banner for remote caller has been fixed.  

Teams App version: 1449/1.0.94.2024031102 (Yealink, Poly, AudioCodes) 

• Improvement made to show caller information on incoming emergency call notification

• Issue of not ending hot-desk on timeout has been fixed

• Issue of showing incorrect call recording string and localized calling string has been fixed

• Issue related to hard-key hold button has been fixed

Teams App version: 1449/1.0.94.2024011601, 1449/1.0.94.2024020601  (AudioCodes)

• Significant reduction in sign out/authentication errors due to Workplace Join failures, timeout issues, and memory leaks.

Teams App version: 1449/1.0.94.2024011003 (Poly, Yealink, Crestron, AudioCodes)

• The issue of active call moving to banner on merging a call has been fixed

• The issue of consult transfer icon not being clickable sometimes has been fixed

Teams App version: 1449/1.0.94.2023112704 (Crestron, Poly, Yealink) 

• The date time format specified under Device Settings will be the same on the home screen

• When the Explicit Recording Consent policy is enabled, audio conference phones will support auto consent

• PSTN calling issue on new shared line appearance experience has been addressed

• When there are less than four apps on a given account, they will now show on the home screen instaed of hidden under the More menu

Teams app version: 1449/1.0.94.2023111407 (AudioCodes)

• Improvements to reduce issues with workplace join authentication

Teams app version: 1449/1.0.94.2023100602 (AudioCodes)

• Enhanced call delegation experience, faster presence update in the app, and live captions on PSTN calls. For a list of call delegation updates, refer to the August 29, 2023 update below.

Teams App version: 1449/1.0.94.2023091801 (Yealink) 

• Caller ID now shows for incoming PSTN calls on call queues

• You'll now have the option to continue dialing a number when there's an incoming call

• When ending a call or turning off your speaker, you won't be navigated to home screen and instead can continue from previous screen

• A new back button has been introduced on the calling screen so you can easily navigate away from an ongoing call

Teams app version: 1449/1.0.94.2023082303 (Crestron, Poly and Yealink Audio Touch Phones)

Today, on Teams phone devices, delegators can share their phone line with their assistants/delegates to make and receive calls on their behalf. We've further enhanced the call delegate experience by letting them:

• View and join active calls handled by delegates as a delegator

• Grant delegates permission to join active calls and resume calls

A delegate can:

• View shared call history per delegator's line

• Switch between different lines easily

• View other delegates managing a line

• The presence on the device and sidecar gets updated in near real time

• Live captions are supported on PSTN calls

• The issue of resolving caller id on call queue calls has been fixed

• The issue of showing “Add location” banner when the emergency policy “External location lookup mode” is turned off has been fixed

Teams app version: 1449/1.0.94.2023072509 (AudioCodes, Crestron and Poly audio phones)

• You'll be able to program Teams phone devices to autodial a pre-configured PSTN number or directory contact when the handset is picked up.  You can configure a common area phone as a hotline phone by navigating to Settings > Device Settings > Calling > Hotline and specifying auto dial contact and display name.

• Redesigned dial pad will help reduce unnecessary mistakes while dialing a phone number and offers a new dial pad only view in large screen landscape phones.

• Simplified navigation improves the performance and reduces page navigation time by replacing the bottom navigation bar with a new home screen navigation experience. You can easily go to the home screen from any app and navigate to different apps from the home screen. You can use More to reorder apps.

• The user experience on calls app and sidecar was made light weight to improve performance

• Date and time are now displayed on the title bar across apps

• Support added for reverse number lookup of PSTN number on call queue calls

• The issue of autodialing on partially entered number has been fixed

• Option to Sign-out on common area phones -> Advanced calling experience requires Admin PIN

• Light weight meeting reduces the time it takes user to get connected to a meeting on selecting Join

Teams app version: 1449/1.0.94.2023063003

• Support added for reverse number lookup of PSTN contacts added via Teams desktop.

• Performance of the phones attached to expansion modules has been improved.

Teams app version: 1449/1.0.94.2023060906

• Audio Conferencing is supported on Microsoft Teams Room Pro License.

• Issue of displaying wrong caller information for incoming Auto Attendant Call Queue calls has been fixed on non-touch screen phones.

Teams app version: 1449/1.0.94.2023050205 (does not include TrioC60 on GCC-H cloud)

• “Resume call” reliability has been improved on consult transfer.

• Issue of persisting “Advanced calling” setting in common area phones when signing back in has been fixed.

• The intermittent issue of an emergency location banner showing on the phone when “External location lookup mode” is disabled in the Teams admin center has been fixed.

• Intermittent issue of badge notifications not clearing on the home screen has been fixed.

Teams app version: 1449/1.0.94.2023041203

• Intermittent issue of app restart on F SKUs (frontline worker) and Business SKUs (SMB) has been fixed.

Teams app version: 1449/1.0.94.2023032903 (Audiocodes, Crestron, Poly)

• Audio conferencing is not supported on Teams phone devices with Meeting Teams Room Basic license.

• You now have the option to add and edit your emergency location on phones.

• Emergency service disclaimers specified by admins in the Teams Admin Center (TAC) as part of emergency policy will be shown on desk phones.

• Busy on busy when in a call setting enabled by admins in TAC will be honored on phone devices (excluding User controlled option).

• Admins can configure app restart settings from TAC for optimal phone performance (not currently available for Government cloud accounts)

• Record one-on-one PSTN calls

• Faster call joining

• Issue of defaulting to alphanumeric characters on Dialpad while dialing a number on Poly CCX 350 has been fixed

• Intermittent issue of boss not getting notification when delegates put a call on hold has been fixed

• Intermittent issue of screen freezing while in a call has been fixed 

Teams app version: 1449/1.0.94.2023020602

• Dialtone and mute LED sync issue fixed on audio conferencing phones

• Calling resiliency has been improved

• Intermittent issue around greying out of call controls has been fixed

• Intermittent issue around not being able to end calls has been fixed

Teams app version: 1449/1.0.94.2023010607

• Reliability improvements around authentication

• Showing detailed error messages around authentication

• Call button display issue has been fixed

• Emergency notification issue has been fixed

Teams app version: 1449/1.0.94.2022110803

• Fixes to address sign-in issues on non-touch devices

• Fixes to address caller ID and caller display name issues

• Fixes to address calling related issues on GCCH deployments

Teams app version: 1449/1.0.94.2022090705 (for non-video touch phones only)

• Simplified look for incoming and outgoing calls with improved performance.

Teams app version: 1449/1.0.94.2022062103

• Several intermittent app-crash issues have been resolved.

Teams app version: 1449/1.0.94.2022061702 (Crestron, Poly, Yealink)

• We are enhancing the existing Common Area Phone offering to include all advanced calling features at no additional cost or changes to the original license that was purchased. CAP will now support calling features including call park, call queues, auto attendants, Intune enrollment into Endpoint Manager, and more when the device is updated to the minimum app version - 1449/1.0.94.2022061702.

• We also support emergency calling on GCC-H deployments now.

Teams app version: 1449/1.0.94.2022041102

• Fixes to address missing names on phone sidecars.

• Fixes to address common area phone dialpad and audio routing issues between handset and speaker.

• Fixed issues occurring in the Teams Admin Center.

Teams app version: 1449/1.0.94.2022030501

• Support end-to-end encryption in one-on-one calls.

• Contact name along with phone number for saved contacts now show on calls made via PSTN (Public Switched Telephone Network).

• Hold music during blind call transfers and consultative call transfers made via VOIP (voice over IP)

• Customize app restart time from Settings.

Teams app version: 1449/1.0.94.2022022305

• Resiliency added for location fetch mechanism on devices.

Teams app version: 1449/1.0.94.2022020202

• Teams phones with touch screen now have instant push-to-talk communication via our new Walkie-Talkie feature.

• Teams phones with touch screen improvements for multiple incoming, held calls, and parked calls.

• Teams conference phones in portrait mode updates for better meeting experience.

• Performance enhancements addressing screen navigation and sidecar issues.

• Bug fixes addressing Teams android devices showing as offline in Teams Admin Center.

• Bug fix to address held calls when placing the handset back in the cradle.

• Known issues with ongoing calls when Walkie-Talkie calls interrupt.

Teams app version: 1449/1.0.94.2021121302

• Additional improvements in dial pad experience for touch screen phones

• Improvements in dial tone management

• Improvements to audio routing when switching between handset and speaker

Teams app version: 1449/1.0.94.2021112302

• Additional improvements in dial pad experience for touch screen phones

• Improvements in dial tone management

• Improvements to audio routing when switching between handset and speaker

Teams app version: 1449/1.0.94.2021110101

• Improvements in dial-pad and dial-tone experiences for touch screen phones

Teams app version: 1449/1.0.94.2021101205 

• Admins can provision devices from Teams Admin Center. Remotely sign in and now also sign out from devices

• Branch office survivability for Teams phones allowing you to make PSTN calls even when the internet connection is down

• Admins can now download all (Company portal, device management, and media) logs from Teams Admin Center

• Bug fixes related to authentication

• Bug fixes preventing devices from going offline in Teams Admin Center

Teams app version: 1449/1.0.94.2021052803

Performance updates for meeting experiences on low-end hardware

Teams app version: 1449/1.0.94.2021051303

• Transfer a Teams call to another device without hanging up

• Change your background during a video call or meeting from a select set of pictures that are available in phones with video capability

• Contacts whose numbers are saved in Outlook will be available in the People section of the Teams phones with read-only access. You'll still need to manually dial the number

• Enforcement of authentication policies and tenant-based policies set by your admin. Login is blocked if the device doesn't meet the necessary policy requirements

• During a call, select the active call icon to show more options. Additionally, when a contact has multiple numbers saved, you can choose the number you want to dial from the dropdown list

• To facilitate quick responses for auto attendant scenarios, dial pad will be made available for early media scenarios

• Extending the live captions feature to calls, Teams can now detect what's said in a call and present real-time captions in one-on-one calls

• Ongoing enhancements to improve your experience when using a delegate on touch screens

• Bug fixes for LLDP for E911 and authentication

Teams app version: 1449/1.0.94.2021033002

Authentication library crash fix