Unable to add an account in Outlook for Mac

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Applies To

Outlook for Microsoft 365 for Mac

Last Updated: March 4, 2024

ISSUE

Users get the error message "This account cannot be added. The license provided by your work or school does not enable access to Outlook for Mac. Please access your email through Outlook on the web instead." when trying to add an account to Outlook for Mac.

new outlook for mac error work or school account

STATUS: FIXED

Please install 16.81.2 update to fix this issue.

For more information, please go to How licensing and access works in Outlook for Mac.

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Unable to add an account in Outlook for Mac

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