Applies ToOneDrive (work or school) OneDrive (home or personal) OneDrive for Mac OneDrive for Windows

Restarting OneDrive on your desktop may resolve sync issues and you won't lose any data.

  1. Press the Windows key and to open the Run dialog box, enter wsreset.exe, then select OK.

  2. A blank Command Prompt window will open, and after about ten seconds the window will close. You can close the Microsoft Store window.

  3. If OneDrive is still not syncing, press the Windows key and R again.

  4. Copy this and paste it into the dialog window, then press OK.%localappdata%\Microsoft\OneDrive\onedrive.exe /reset  

    If you see a "Windows cannot find..." message, copy and paste this instead, then press OK.C:\Program Files\Microsoft OneDrive\onedrive.exe /reset  

    If you see a "Windows cannot find..." message, copy and paste this instead, then press OK.C:\Program Files (x86)\Microsoft OneDrive\onedrive.exe /reset

  5. Manually restart OneDrive by going to Start , type OneDrive in the search box, and then click on the OneDrive desktop app.

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