If you are unable to sign in to OneDrive and the "You're syncing a different account" or "You're already syncing this account" error appears, it could be time to refresh your credentials.
This may also occur after you have changed your Microsoft Account password.
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Press the Windows key + R to open a "Run" dialog.
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Enter the path %localappdata%\Microsoft\OneDrive\settings and select OK.
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Delete the PreSignInSettingsConfig.json file.
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From Spotlight search type “keychain” and select "Keychain Access”. If it's not visible in Spotlight, go to the Utilities folder and open Keychain Access from there.
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Search for “OneDrive”
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Delete “OneDrive Cached Credential”.
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Run OneDrive.
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From Spotlight search type “keychain” and select " Keychain Access”. If it's not visible in Spotlight, go to the Utilities folder and open Keychain Access from there.
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Search for “OneDrive.”
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Delete “OneDrive Cached Credential”
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Go to /Users/<username>/Library/Group Containers/
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Find and delete UBF8T346G9.OneDriveSyncClientSuite.plist and UBF8T346G9.OfficeOneDriveSyncIntegration.plist
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Restart OneDrive.
If these workarounds don't resolve the issue, please uninstall and reinstall OneDrive:
Note: You won't lose files or data by disabling or uninstalling OneDrive on your computer. You can always access your files by signing in to OneDrive.com.
Need more help?
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Contact Support For help with your Microsoft account and subscriptions, visit Account & Billing Help. For technical support, go to Contact Microsoft Support, enter your problem and select Get Help. If you still need help, select Contact Support to be routed to the best support option. |
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Admins Admins should view Help for OneDrive Admins, the OneDrive Tech Community or contact Microsoft 365 for business support. |
