The type of support Microsoft provides for consumers depends on the product you're calling about and if you have a product for home or for business use. It can also depend on if you want help for an issue with a service like OneDrive or Outlook.com, or help with Windows, but you don't have an existing Microsoft 365 subscription. 

Tip: If you purchased Office through a company benefit, see Office through the Microsoft Workplace Discount Program.

For home

If your Office product is one of the following, you have a home product. This can be an Microsoft 365 subscription, or a one-time purchase of Office or individual Office application. These products are usually associated with a personal Microsoft account.

Microsoft 365 subscriptions:

  Microsoft 365 Family   Microsoft 365 Personal   Microsoft 365 Basic

Non-subscription versions (one-time purchase):

  Office Home & Student   Office Home & Business   Office Professional

Stand-alone apps available as a one-time purchase

  Word   Excel   PowerPoint   OneNote   Outlook   Access   Publisher   Project   Visio

For business

If your product is listed below, you have a business product. These are usually associated with a work or school account and came from the organization where you work or go to school. Contact your admin if you need help. Support options are available to admins who can sign in to the Microsoft 365 admin center with their admin account to contact support on behalf of users in their organization.

If your product is listed below, you have a business product. These are usually associated with a work or school account and came from the organization where you work or go to school. Support options are available to admins who can sign in to the Microsoft 365 admin center with their admin account to contact support on behalf of users in their organization.

If your product is listed below, you have a business product. These are usually associated with a work or school account and came from the organization where you work or go to school. Support options are available to admins who can sign in to the Microsoft 365 admin center with their admin account to contact support on behalf of users in their organization.

Microsoft 365 subscriptions: Desktop version of Office apps are included.

  Microsoft 365 Apps for business   Microsoft 365 Business Standard

  Office 365 A5

  Microsoft 365 Apps for enterprise   Office 365 Enterprise E3   Office 365 Enterprise E4   Office 365 Enterprise E5

  Microsoft 365 Business Standard (Nonprofit)   Office 365 Nonprofit E3   Office 365 Nonprofit E5

  Office 365 U.S. Government Community G3   Office 365 U.S. Government Community G5

  Project Online Professional   Project Online Premium

  Visio Online Plan 2

Microsoft 365 subscriptions without fully installed Office applications:

Tip: With these Microsoft 365 subscriptions, there are no desktop applications to download and install, but in most cases you can still access and use online versions of Office apps in your web browser. Learn more Free Office Online apps.

  Microsoft 365 Business Basic   Office 365 Enterprise E1   Office 365 A1   Microsoft 365 Business Basic (Nonprofit)   Office 365 Nonprofit E1   Office 365 U.S. Government G1   Project Online Essentials   Visio Online Plan 1

Volume license versions of ​​Office 2021, Office 2019, or Office 2016.

  Office Professional Plus

Support for home products

Depending on your product and if it's still in support, Microsoft support experts are available to help you with a broad selection of support options and able to address product and service challenges for a more personalized experience.

Chat or receive a call back from a technical support expert: If you have a Microsoft 365 Basic, Microsoft 365 Personal, or Microsoft 365 Family subscription, get questions answered from anywhere via chat or request to receive a call back from one of our technical support experts.

See the table below for the type of support you can get depending on your product.

Product

Access to technical support

Microsoft 365 subscription

  Microsoft 365 Basic   Microsoft 365 Personal   Microsoft 365 Family   Microsoft Copilot Pro

Note: Includes support for all Microsoft 365 benefits; and supported versions of Windows.

Call back Chat

Non-subscription Office (one-time purchase of Office):

Office 2024 (For PC and Mac)(End of Support - Oct 9, 2029) Office 2021 (For PC and Mac)(End of Support - Oct 13, 2026) Office 2019 (For PC only)(End of Support - Oct 14, 2025) Office 2016 (For PC only)(End of Support - Oct 14, 2025)

Note: Includes support for Office apps (like Word, Excel, PowerPoint and OneNote).

Chat Call back (for activation only)

Tip: For full call back support Buy Microsoft 365

Windows OS:

 Windows 11  Windows 10 (End of Support - Oct 14, 2025)

Note: Only for supported versions of Windows and if you don't have a Microsoft 365 subscription.

Chat Call back (for activation only)

Tip: For full call back support Buy Microsoft 365

Microsoft Email:

 Outlook.com

Chat

Microsoft cloud services:

 OneDrive

Email

Out of support Office versions:

 Office 2013 and older (for PC)  Office 2016 and older (for Mac)

Out of support Windows OS:

 Windows 8.1 and older

Not available

For more information about the availability of support throughout the life of your product, visit the Microsoft Lifecycle Policy.

Tip: If you're not sure which version of Microsoft 365 or Office you have, see What version of Office am I using? For Windows, see Which version of Windows operating system am I running?

Additional support options

Use the search box on this site (support.microsoft.com) to help find a solution for your issue.

Find help from the community. Go to answers.microsoft.com

Connect with a Microsoft Store associate to learn more about Microsoft 365 virtually.

See Also

System requirements for Microsoft 365 and Office

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