Locally saved Word files with capitalized file extensions or # in the title may be deleted after save

Last Updated: October 8, 2024

ISSUE

Users may encounter an issue in version 2409 where their file is deleted after save if the title contains a capitalized file extension (.DOCX, .RTF) or #. The issue occurs after making an edit to the file and saving when prompted after trying to close Word.

STATUS: FIXED

This issue has been fixed by a service change, which fully rolled out on 10/8/24.

If you're still seeing the issue, please close all open Office apps and re-open Word to ensure the change has been picked up.

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Fixes or workarounds for recent issues in Word for Windows