Get help with Outlook.com or Outlook on the web in a mobile browser

To change a known password in Outlook.com, sign in to your Microsoft account dashboard and go to Security > Password security.
Change my password

If you forgot your password, select Forgotten your password? and follow the steps.

For other account sign-in or security issues, or if you think your account has been hacked, use the Microsoft account sign-in helper.

Start the sign-in helper

• To sign out of Outlook.com in a mobile browser, tap  then scroll down and tap Sign out.

• We recommend closing all browser tabs after signing out.

• To mark an email as junk, select all the messages you want to report as Junk, and select the Block email icon on the bottom row.

• If you're getting too much junk or spam, you'll need to sign in to Outlook.com in a full size browser then read how to block senders in Outlook.

• To delete a message, swipe left. You might need to configure your Quick actions.

• To delete multiple emails, tap and hold to select one message, then select other messages, or choose Select all from the top. Tap the Delete icon  .

• To permanently delete email, tap , and then select your Deleted Items folder. Tap and hold to select one message, then select other messages, or choose Select all from the top. Tap the Delete icon  and select OK to confirm.

• Email is automatically deleted from the Junk Email folder after 10 days.

• Items removed from your Deleted Items folder are recoverable for 30 days, but you'll need to sign in to Outlook.com in a full size browser to recover or recover and restore deleted items in Outlook.

If you're unable to send email it could be for one of these reasons:

• Check our service status. If the status isn't green, wait until the service is running normally and try again.

• If your mailbox is full, you won't be able to send or receive new messages. To make room in your mailbox, try emptying your Inbox, your Junk Email and your Deleted items folders.

• If you closed the browser last time before sending had completed, your emails will move to your Drafts folder.

• To help deter spammers, Outlook.com limits the number of messages that can be sent from a mailbox in one day. If you receive a message that you've reached the daily message limit, learn how to Fix Outlook.com email sync issues.

  Note: If your email storage quota limit is exceeded, then you might face an issue sending an email. To learn more about the storage limits, click here.

If you're unable to receive email it could be for one of these reasons:

• Check our service status. If the status isn't green, wait until the service is running normally and try again.

• If your mailbox is full, you won't be able to send or receive new messages. To make room in your mailbox, try emptying your Inbox, your Junk Email and your Deleted items folders.

• Check your Junk Email folder and Other inbox. To learn how to turn off Focused Inbox, you'll need to sign in to Outlook.com in a full size browser, then open your Inbox settings.

  Note: If your email storage quota limit is exceeded, then you might face an issue receiving an email. To learn more about the storage limits, click here.

To add or remove an email address for your own account, sign in to Outlook.com from a full size browser and go to Add an alias.

To change the default From address in Outlook.com, you'll need to either sign in to your account using a full size browser, then go to your Outlook.com Mail settings or use an Outlook mobile app.

To create a contact, tap  and then  .

To edit, select an existing contact and then tap  .

To create a contact list or distribution group, you'll need to sign in to Outlook.com in a full size browser, then read Create, view, and edit contacts and contact lists in Outlook.com.

To create or edit your folders, you'll need to sign in to Outlook.com in a full size browser then read how to Work with message folders in Outlook.com.

Read receipts and delivery reports aren't available in Outlook.com.

To get more support you'll need to sign in to Outlook.com in a full size browser then read How to get support for Outlook.com.

If you can't sign in, go to Account support.

You can also get support from other Outlook.com users in our Community forum or try contacting a Microsoft support agent.