If one of your devices isn't sending or receiving email, removing the partnership between the mobile device and your mailbox can help fix sync issues.
Important: If your Microsoft cloud storage is full, you cannot send or receive email. We're sorry, but messages sent to you while your storage was full are bounced back to the sender and are unrecoverable. Check your mailbox storage to see what's taking up space. Learn more about recent changes.
-
Go to Settings > General > Mobile devices.
-
Select your device in the list, and then select
-
At the top of the window, select Save.
-
Go to your mobile device and power it off completely.
-
Restart your mobile device after a few seconds, and then sync your mailbox again.
If these tips don't help, try our interactive troubleshooter.
Related topics
Still need help?
|
|
To get support in Outlook.com, click here or select Help on the menu bar and enter your query. If the self-help doesn't solve your problem, scroll down to Still need help? and select Yes. To contact us in Outlook.com, you'll need to sign in. If you can't sign in, click here. |
|
|
|
For other help with your Microsoft account and subscriptions, visit Account & Billing Help. |
|
|
|
To get help and troubleshoot other Microsoft products and services, enter your problem here. |
|
|
|
Post questions, follow discussions and share your knowledge in the Outlook.com Community. |
If the instructions don't match what you see, you might be using an older version of Outlook on the web. Try the Instructions for classic Outlook on the web below.
-
Sign in to Outlook on the web.
-
Choose Settings > General > Mobile devices.
-
Select your device in the list, and then select
-
At the top of the window, select Save.
If you only want to remove this device from the list, stop here. If you're attempting to fix a sync issue, continue with the remaining steps.
-
Go to your mobile device and power it off completely.
-
Restart your mobile device after a few seconds, and then sync your mailbox again.
-
Sign in to Outlook on the web.
-
Choose Settings
-
In the left navigation bar, under General, choose Mobile Devices.
-
Select your phone in the list, and then select Remove to delete the device partnership.
-
Select Yes in the confirmation box.
If you only want to remove this device from the list, stop here. If you're attempting to fix a sync issue, continue with the remaining steps.
-
Go to your mobile device and power it off completely.
-
Restart your mobile device after a few seconds, and then sync your mailbox again.
-
In new Outlook, choose Settings > Accounts > Mobile devices.
-
Select your device in the list, and then select
-
At the top of the window, select Save.
-
Go to your mobile device and power it off completely.
-
Restart your mobile device after a few seconds, and then sync your mailbox again.
