Thank you for using new Outlook for Windows. You can help us improve the product by providing feedback about your experience with the app. In the feedback form, you can submit screenshots, screen recordings, consent to being contacted by a Microsoft agent, and include your diagnostic information.
If you have an issue and need help, you might be able to contact support from within the app and submit diagnostic information when speaking with a Support agent. See the Submit diagnostics section to learn more.
Contact support in new Outlook for Windows
To determine whether you’re eligible for support with new Outlook, please refer to the table below.
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Email account type |
Eligibility status |
|---|---|
|
Eligible - Your Microsoft account is associated with an active Microsoft 365 subscription. Not eligible - You don't have a Microsoft 365 subscription. |
|
|
Eligible* |
|
|
Eligible |
*Note: For work or school accounts, the option for support might not be available if your admin has turned this off. If you're having issues, contact your IT Admin for help. Admins who want to update this policy setting can check, Policy Management - Microsoft 365 Apps.
How to contact support
Step 1: To contact support, go to Help > Support.
Step 2: In case you have multiple accounts setup, select the account you need assistance with. Read and Accept the Privacy statement.
Step 3: Provide a description of the problem. You may also attach a video recording or include screenshot to illustrate the problem and select Submit.
You can track the response and reply from the support pane that appears on the left. To re-open the pane, select Help > Support.
Provide feedback
We're listening! Your feedback can help us improve the product.
Tell us what you think by going to Help > Feedback, and then select from the options in the pane. Select Submit when you're ready to send.
Tip: Feedback won't be available if the Optional connected experience isn't turned on.
To turn this on, go to Settings > General > Privacy and data > Privacy settings and select the toggle for Turn on optional connected experience.
Note: This option might not be available to you if your admin has turned this off. Additionally, we're looking at the feedback policies for all your connected accounts and basing your eligibility off the most restrictive policy value found. So, if any of your accounts have Feedback disabled by a policy, you won't have access to the Feedback button in the Help tab of the ribbon for any of your accounts.
Submit diagnostics
Submitting diagnostic information provides Microsoft with added information that can make your feedback more actionable because it can provide us with additional information to help investigate your problem.
To submit diagnostic information while submitting feedback, select "Yes" underneath the "Can we contact you about this feedback?" option.
In the feedback form following the steps above, under Can we contact you about this feedback? select Yes.
When you're speaking with a support agent, you may be asked for diagnostic info. To get this, select Help > Get Diagnostics.
In Get Diagnostics select Upload Logs (or Send Diagnostics) and follow the prompts.
