"Can't open file" error in OneDrive
Applies ToOneDrive (work or school) OneDrive (home or personal) OneDrive (work or school) operated by 21Vianet OneDrive for Mac OneDrive for Windows

If Windows displays an error message saying "Can't open file" or "Make sure OneDrive is running", follow the steps below:

  1. Select the Start button, search for “OneDrive”, and then open it:

    • In Windows 10/11, select the OneDrive desktop app.

      Screenshot of searching for the OneDrive desktop app in Windows 10

    • In Windows 7, under Programs, select Microsoft OneDrive.

      Screenshot of searching for the OneDrive desktop app in Windows 7

    • In Windows 8.1, search for OneDrive, and then select the OneDrive app.

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