This article is for people who use a screen reader program such as Windows Narrator, JAWS, or NVDA with Microsoft 365 products. This article is part of the Microsoft 365 screen reader support content set where you can find more accessibility information on our apps. For general help, visit Microsoft Support.
Use Outlook for Mac with your keyboard and VoiceOver, the built-in macOS screen reader, to track your emails and request read or delivery receipts. You'll also learn how to choose how to respond when others request read receipts from you.
You receive a delivery receipt when your email has been delivered to the recipient's email server. A read receipt is sent to you when the recipient has viewed your email. You can open and read the receipts like a regular email using your screen reader.
Notes:
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New Microsoft 365 features are released gradually to Microsoft 365 subscribers, so your app might not have these features yet. To learn how you can get new features faster, join the Office Insider program.
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This topic assumes that you are using the built-in macOS screen reader, VoiceOver. To learn more about using VoiceOver, go to VoiceOver Getting Started Guide.
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This feature is available for:
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Microsoft 365 subscribers with a Microsoft 365 Business Standard or Enterprise subscription.
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An Exchange-based email account hosted on Microsoft 365 or on Exchange 2010 SP2 and later. An Exchange-based email account can be an Outlook account or a connected Hotmail or Outlook.com account.
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Outlook 2016 for Mac 15.35 (170610) and later.
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Not all email servers and apps support sending receipts.
In this topic
Request a read or delivery receipt
When you're creating a new message, forwarding, or replying to an email, you can request a read or delivery receipt for that particular email as a one-time action.
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When composing an email, press Control+Option+M. You hear: "Menu bar, Apple."
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Press Control+Option+Right arrow key until you hear "Draft, menu," press the Down arrow key until you hear "Request receipts, submenu," and press Control+Option+Spacebar to expand the submenu.
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Do one of the following:
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To request a read receipt, press the Down arrow key until you hear "Request a read receipt," and press Control+Option+Spacebar.
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To request a delivery receipt, press the Down arrow key until you hear "Request a delivery receipt," and press Control+Option+Spacebar.
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Respond to a read receipt request
When you receive an email with a request for a read receipt, you need to decide whether to send the receipt or not for each email separately.
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When you open an email that includes a read receipt request, you hear an alert and the name of the sender and the subject of the email. The focus is on the Cancel button in the alert dialog box.
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Do one of the following:
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To send the receipt, press Control+Option+Left arrow key until you hear "Send, default button," and press Spacebar.
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To not send the receipt, press Spacebar.
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See also
Use a screen reader to request read and delivery receipts in Outlook (Windows & Web)
Use a screen reader to work with folders in Outlook
Use a screen reader to create bulleted or numbered lists in Outlook
Keyboard shortcuts for Outlook
Basic tasks using a screen reader with email in Outlook
Set up your device to work with accessibility in Microsoft 365
Technical support for customers with disabilities
Microsoft wants to provide the best possible experience for all our customers. If you have a disability or questions related to accessibility, please contact the Microsoft Disability Answer Desk for technical assistance. The Disability Answer Desk support team is trained in using many popular assistive technologies and can offer assistance in English, Spanish, French, and American Sign Language. Please go to the Microsoft Disability Answer Desk site to find out the contact details for your region.
If you are a government, commercial, or enterprise user, please contact the enterprise Disability Answer Desk.
