Surface Book help & learning

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Surface app

With integrated help and support, you can find solutions to questions and issues directly from the Surface app. You can easily access device, charging, and warranty information and view and customize your connected Surface accessories.

Open the Surface app

If you don't have the app, you'll need to download the Surface app from Microsoft Store.

Featured topics

woman wearing Surface headphones working on Surface Laptop2 inside

Download drivers and firmware for Surface

Find out how to get the latest drivers and hardware firmware to keep your Surface up to date.

GET DRIVERS AND FIRMWARE

pressing power button

Surface won't turn on or start

Here are some things to try to help you get it running again.

See how to wake up your Surface

Surface Type Cover and question mark

Troubleshoot your Surface Type Cover or Keyboard

Use this guided walkthrough to take you through troubleshooting steps.

See troubleshooting steps

Screenshot of security locks.

Stay protected with Windows Security, Safety and Privacy

Tools and tips for security, safety, and privacy to protect against online threats and give you control over your data.

MORE ABOUT WINDOWS SECURITY, SAFETY AND PRIVACY

Using Surface Book

What to do if Surface is running slower

Find out what you can do to get your Surface running smoothly.

See how to improve Surface performance

Connecting charger on Surface

Surface battery won’t charge or Surface won’t run on battery

Try these things if your Surface doesn't charge or turns off when you unplug it.

See battery solutions

A man using Surface with external monitor

Get help with Surface screen issues

If you're having trouble with your Surface screen, this list of top concerns might help you.

Find a solution

A woman holding Surface device

Get Microsoft Complete for Surface

With Microsoft Complete, you'll get software support and coverage from accidents, like drops and spills.

Get Microsoft Complete

Surface Book 3 device rendering

Surface Book 3

Surface Book 3 brings powerhouse performance and high-end graphics together in a robust laptop that can turn into a tablet or a portable studio.  

Surface Book 3 features

How to switch between modes on Surface Book

Looking for accessories? ​​​​​​

Learn how to set up and use these accessories with your Surface.

Surface Pen Surface Earbuds Surface Headphones Other Surface Accessories Microsoft branded PC Accessories​​

Surface Type Cover and Pen with Surface Go 2