Reinstalling Microsoft OneDrive can sometimes resolve sync issues and resets all OneDrive settings. OneDrive will perform a full sync after the reinstallation.
You won't lose any data by uninstalling OneDrive. Your OneDrive folder will stop syncing, but any files or data you have in OneDrive will still be available when you sign in at OneDrive.com.
Reinstall OneDrive for Windows
The OneDrive app comes with some versions of Windows 10 and 11.
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Select the Start button, type Programs in the search box, and then select Add or remove programs.
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Under Apps & features find and select Microsoft OneDrive.
Notes:
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Microsoft OneDrive is a backup and sync app, which is available for download from the OneDrive website.
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OneDrive by Microsoft Corporation is an app available from the Microsoft Store app, which lets you view your OneDrive. You may have one or both apps installed (which is fine), but please note the Store app does not backup and sync your files.
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Select Uninstall. If you're prompted for an administrator password or confirmation, type the password or provide confirmation.
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If you need to backup and sync your files, download the Microsoft OneDrive app from the website.
Tip: If you only need to view your OneDrive, download the OneDrive app from the Microsoft Store. If you're not sure which app you should install, read Which app do I need?
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Open the downloaded file and follow the prompts to sign in and get started.
Notes:
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If you had chosen to sync only some folders before the reset, you will need to do that again once sync has completed. Read Choose which OneDrive folders to sync to your computer for more information.
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You will need to complete this for your OneDrive for work or school folders.
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Reinstall OneDrive for Mac
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Just drag the OneDrive app to the Trash.
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Open the downloaded file and follow the prompts to sign in and get started.
Notes:
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If you had chosen to sync only some folders before the reset, you will need to do that again once sync has completed. Read Choose which OneDrive folders to sync to your computer for more information.
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You will need to complete this for your OneDrive for work or school folders.
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To reinstall OneDrive for Android
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Open Settings.
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Select Applications.
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Tap Manage Applications (if listed)
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Find and tap OneDrive.
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Select Uninstall or Disable.
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Reinstall/update the app from Google Play.
To reinstall OneDrive for iOS
The best way to reset the app it to uninstall and reinstall it.
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Uninstall the OneDrive app by pressing and holding the OneDrive app icon. Tap the 'X' in the corner and then accept the confirmation message to delete it.
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Perform a “soft reset” by pressing and holding both the Sleep/Wake and Home buttons simultaneously for at least 10 seconds until you see the Apple logo. You can let go of both buttons after the Apple logo appears.
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Reinstall the OneDrive app from the App Store.
Need more help?
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Contact Support For help with your Microsoft account and subscriptions, visit Account & Billing Help. For technical support, go to Contact Microsoft Support, enter your problem and select Get Help. If you still need help, select Contact Support to be routed to the best support option. |
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Admins Admins should view Help for OneDrive Admins, the OneDrive Tech Community or contact Microsoft 365 for business support. |
