Last Updated: May 14, 2024
ISSUE
When Outlook is configured to save attachments by default to a network path, the following dialog can be seen for a while before the ‘Save As’ dialog finally loads:
This is known to be happening in M365 Apps starting from the following builds:
-
Current Channel: Version 2304 (Build 16327.20214)
-
Monthly Enterprise Channel: Version 2304 (Build 16327.20324)
STATUS: FIXED
Windows fixes are currently estimated for the following Windows patch Tuesday public updates below. Since these are estimated dates, they may change, and we will update the topic to reflect any changes. When we have the Windows update KB articles, we will include those here as well.
|
Windows Version |
Resolving KB |
Release Date |
|---|---|---|
|
Windows Server, version 23H2 |
KB5036910 |
April 9, 2024 |
|
Windows 11 version 22H2, all editions Windows 11 version 23H2, all editions |
KB5036980 |
April 23, 2024 |
|
Windows 11 version 21H2, all editions |
KB5036894 |
April 9, 2024 |
|
Windows Server 2022 Azure Stack HCI, version 22H2 |
KB5036909 |
April 9, 2024 |
|
Windows 10, version 22H2, all editions |
KB5036979 |
April 23, 2024 |
WORKAROUND
If you urgently need to work around the issue or need a way to confirm the issue applies, use the following steps:
-
Rollback the M365 Apps for a previous build: How to revert to an earlier version of Office.
-
Set the WebClient service Startup type to Disabled through Windows Services:
-
Open services.msc from Run (Win+R).
-
Find the WebClient service and open its properties.
-
Stop the service and change the Startup type to Disabled.
-
More Resources
Ask the experts
Connect with experts, discuss the latest Outlook news and best practices, and read our blog.
Get help in the community
Ask a question and find solutions from Support Agents, MVPs, Engineers, and Outlook users.
Suggest a new feature
We love reading your suggestions and feedback! Share your thoughts. We're listening.
