Outlook crashes when you click the Create Rule button

Last Updated: April 10, 2019

ISSUE

Outlook 2016 may crash when you click the Create Rule button. This only occurs with Outlook 2016 on the Semi-Annual Enterprise Channel.

The Event Viewer Application Log Event 1000 crash event will have details similar to the following:

Faulting application name: OUTLOOK.EXE, version: 16.0.10730.20280, time stamp: 0x5c5cd27d
Faulting module name: OUTLOOK.EXE, version: 16.0.10730.20280, time stamp: 0x5c5cd27d
Exception code: 0xc0000005
Fault offset: 0x00190b2e
Faulting process id: 0x203c

STATUS:  FIXED

This issue is fixed in Version 1808 (Build 10730.20334) that released to Semi-Annual Enterprise Channel on April 9th 2019.  See the Update History page for release status.

More Resources

Ask the experts

Connect with experts, discuss the latest Outlook news and best practices, and read our blog.

Outlook Tech Community

Get help in the community

Ask a question and find solutions from Support Agents, MVPs, Engineers, and Outlook users.

Outlook Forum on Answers

Suggest a new feature

We love reading your suggestions and feedback! Share your thoughts. We're listening.

Find out how

See Also

Fixes or workarounds for recent issues in Outlook for PC