About storage | Storage quotas | Storage FAQs

What is my storage quota?

To see your storage quota, select the option below that matches your Microsoft 365 subscription. 

Note: OneDrive 100 GB plans are now Microsoft 365 Basic.

If you've exceeded your storage quota

Warning: If you exceed your Microsoft cloud storage, you will not be able to send or receive email. If you exceed your OneDrive storage limit for more than three months, your OneDrive account will be frozen.

If you exceed your Microsoft storage quota, some Microsoft services will stop working.

  • You won’t be able to upload, edit, or sync new files (such as Camera Roll) to your OneDrive. Your existing files will remain but will be read-only.

  • You will not be able to send or receive email in Outlook.com, even if you have not exceeded your email storage quota.

    Notes: 

    • Any emails sent to you are returned to the sender. Once you free up storage space, or buy more storage, the sender will need to resend the email. 

    • This also applies if you exceed only your email storage quota.

  • You will not be able to send or receive any Microsoft Teams messages which contain attachments.

  • After 6 months, we may delete your OneDrive and all files within it. Once deleted, these files are non-recoverable.

Tip:  OneDrive full icon If your OneDrive taskbar/menu bar icon looks like this, it means your OneDrive storage is nearly full.OneDrive account frozen notification icon If your OneDrive icon looks like this, it means you have exceeded your storage allowance.

To prevent going over your storage limit, you have two options:

  1. Choose to buy more storage.

  2. Delete some files and folders:

    1. View the largest files on your OneDrive.

    2. You can reduce the size of your Loop workspace by deleting unneeded pages and/or deleting unneeded page-version history. Learn how.

    3. Open your Designer projects and hover your mouse over an image to display then click to show Delete. Learn more.​​​​​​​

If you see I get a "Quota Exceeded" or "Mailbox full" message

To see how much mailbox storage you've used and quickly clear up space, open your Outlook.com Settings Settings and search for Storage.

How can I increase my storage quota?

To increase your storage quota, you need to buy more Microsoft storage. 

  • If you are a free user, you can buy a subscription.Buy now

  • If you are already a Microsoft 365 Personal & Family subscription holder, you can add even more file storage to the 1 TB already included with your Microsoft 365 subscription. Only the subscription account holder can extend their storage.​​​​​​​Upgrade

  • Consumer mailbox limits are capped at 100 GB. To get back under your storage quota, you need to free up storage space. If you need more than 100 GB mailbox, see our Enterprise plans.

Need more help?

Want more options?

Explore subscription benefits, browse training courses, learn how to secure your device, and more.

Communities help you ask and answer questions, give feedback, and hear from experts with rich knowledge.