Having trouble connecting to your email from Outlook on your desktop? Follow these steps to let Outlook diagnose and fix errors in your Outlook mail profile that might be causing the issue.
Do you have a Microsoft 365 account?
The Microsoft Support and Recovery Assistant can diagnose and fix several Outlook issues for you, including fixing your Outlook profile. To download and install the Microsoft Support and Recovery Assistant, click download the tool. Once installed, the application will run automatically.
Repair a profile in Outlook 2016
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In Outlook 2016, choose File.
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Choose Account Settings > Account Settings.
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On the Email tab, choose your account (profile), and then choose Repair.
Note: The Repair option isn't available if you're using Outlook 2016 to connect to an Exchange account.
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Follow the prompts in the wizard, and when you’re done, restart Outlook.
Outlook connection still not working?
Use the classic Outlook for Windows connectivity troubleshooter to troubleshoot Outlook connectivity issues.
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Select the button below to start the troubleshooter.
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Click Open if you get a pop-up window indicating This site is trying to open Get Help.
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Follow the steps in the Get Help window.
Important:
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You need to be on Windows 10 or higher to run the troubleshooter.
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You need to be on the same Windows PC as classic Outlook to run the troubleshooter.
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The troubleshooter won't work with new Outlook for Windows.
You can also run Office update to make sure you have the latest updates for Outlook and other desktop apps for Microsoft 365: Install Office updates.
