Applies ToExcel for Microsoft 365 Word for Microsoft 365 Outlook for Microsoft 365 PowerPoint for Microsoft 365 Access for Microsoft 365 Publisher for Microsoft 365 Visio Plan 2 Excel 2024 Word 2024 Outlook 2024 PowerPoint 2024 Access 2024 Project Standard 2024 Visio Standard 2024 Office 2024 Excel 2021 Word 2021 Outlook 2021 PowerPoint 2021 Access 2021 Project Standard 2021 Publisher 2021 Visio Professional 2021 Visio Standard 2021 Office 2021 Excel 2019 Word 2019 Outlook 2019 PowerPoint 2019 Access 2019 Project Standard 2019 Publisher 2019 Visio Professional 2019 Visio Standard 2019 Office 2019 Office 2016 Office setup Project for Office 365

You may get one of these errors on a new computer pre-installed with Windows and Office (either an Microsoft 365 subscription or an Office 2019 or Office 2016 suite):

  • "Sorry, we couldn't set up Office. To get support note the following information: Error code 0xc004f200."

  • "Sorry, we couldn't set up Office. Check that your device is connected to the Internet and Windows is activated before trying again. To get support, note the following information: Error code 0xc004f200."

  • "Let's try that again. Please activate Windows and then restart an Office app to claim your offer for Office."

If you close the error, you might get this message:

  • "Let's try that again. Something happened while trying to set up Office. You can try again, but if that doesn't work, choose Continue."

These errors will appear if you try to redeem and activate Office before Windows can activate itself. To fix this problem, make sure your computer is connected to the Internet and check the Windows activation status:

  1. On your Windows task bar, in the Type here to search box, type Activation.

  2. In the search results, select See if Windows is activated. (You can also select the search result called Activation.)

  3. Under Windows activation, check for this message: Windows is activated.

  4. After you've verified Windows is activated, start an Office application like Word and follow the prompts to activate Office.

In some cases, Windows may take up to 30 minutes to activate depending on Internet availability in your area. If you just activated Windows, you may want to wait a little bit before you activate Office to ensure that the Windows activation process has completed.

Need more help?

Want more options?

Explore subscription benefits, browse training courses, learn how to secure your device, and more.

Communities help you ask and answer questions, give feedback, and hear from experts with rich knowledge.

Find solutions to common problems or get help from a support agent.