Applies ToOutlook for Microsoft 365 Outlook 2024 Outlook 2021 Outlook 2019 Outlook 2016 Outlook 2013 Office 365 Small Business Outlook.com Outlook 2010 New Outlook for Windows Outlook Web App

Conversations in a Microsoft 365 Group in Outlook happen in the shared inbox for the group. You can read and reply to messages, and members can easily search or scroll back through the message history to get caught up on what's been discussed before. Members who follow the Group in Outlook also receive conversations in their personal inbox. 

Here are a few important things to remember about sending emails to a Group in Outlook:

  • Anyone in your organization can start a group conversation.

  • For a public group, anyone in your organization can read and respond to the group's conversations.

  • For a private group, only group members can participate in the conversation.

  • If you delete group email from your personal inbox, the email can still be found in the group mailbox.

Looking for information on contact lists? Check out Create, edit, or delete a contact list (or contact group) in Outlook.

Note: These features are only available to individuals using a work or school account with a qualifying Microsoft 365 subscription. 

Send an email to a Group in new Outlook ​​​​​​​

  1. From the navigation bar select  Groups icon Groups, and then select your group name from the list.

  2. Select New mail.

  3. In the To field, enter your group's email address.

  4. Add a subject and type your message.

    If guests are part of your group, you might see a message that some recipients are outside of your organization.

    If the admin has restricted guest access to group conversations and calendar invitations, you'll see a message telling you that group members outside your organization won't receive the message.

  5. Select Send.

Tip: You can also send an email to a group from your personal inbox. Just add the group's alias in the To line in your email.

Reply to an email to a Group in new Outlook

  1. From the navigation bar select  Groups icon Groups, and then select your group name from the list.

  2. Select the email.

  3. At the top of the reading pane, select Reply  Reply all.

  4. Enter your message, and then select Send.

Forward an email from a Group in new Outlook

  1. From the navigation bar select  Groups icon Groups, and then select your group name from the list.

  2. Select a message from the group mailbox.

  3. And at the top of the reading pane, select Forward.

  4. Type the recipients' email addresses and your message to them.

  5. Select Send.

Delete a conversation for everyone in a Group in new Outlook

Only group owners can delete conversations for everyone. How do I know if I'm a group owner?

  1. From the navigation bar select  Groups icon Groups, and then select your group name from the list.

  2. In the message list, select and hold (or right-click) the message you want to delete.

  3. Select Delete.

  4. Select OK to confirm.

Receive a copy of email you send to a Group in new Outlook

If you're a member of group and follow the group in your inbox, you can choose to receive a copy of messages you send to a group.

  1. At the top of the page, select Settings Settings > Mail > Groups.

  2. Select the check box for Send me a copy of email I send to a group.

Note: These features are only available to individuals using a work or school account with a qualifying Microsoft 365 subscription. 

Send an email to a Group in classic Outlook

  1. In the navigation pane, under Groups, select your group.

    Groups on the left Nav bar  

    Note: Due to a change in the way unread message counts in Groups are calculated, you may see the unread count next to the group name suddenly increase dramatically. To reset that back to zero just right-click on each affected group and select "Mark all as read". It shouldn't reoccur and unread counts should behave as expected from that point forward.

  2. From the ribbon, select New Email.

    New Group conversation

    Notice the group's alias is automatically added in the To line.

  3. Type your message and select Send. All the members of the group will receive your email.

Tip: You can also send an email to a group from your personal inbox. Just add the group's alias in the To line in your email.

Reply to an email to a Group in classic Outlook

  1. To reply only to the sender, right-click a message and select Reply.

    Your message is sent only to that person, and not the group.

  2. To reply to the group, either right-click the message and choose Reply all, or type in the Add a message box in the reading pane and select Send.

    Add a message

Tip: If you like the message, select the Like button icon to show your support.

Forward an email from a Group in classic Outlook

  1. Open or select the message from the reading pane.

  2. From the ribbon, select Forward.

  3. Type the recipients' email addresses and your message to them.

  4. Select Send.

Note: These features are only available to individuals using a work or school account with a qualifying Microsoft 365 subscription. 

Send an email to a Group in Outlook on the web

  1. From the navigation bar select  Groups icon Groups, and then select your group name from the list.

  2. Select New mail.

  3. Add a subject and type your message.

    If guests are part of your group, you might see a message that some recipients are outside of your organization.

    If the admin has restricted guest access to group conversations and calendar invitations, you'll see a message telling you that group members outside your organization won't receive the message.

  4. Select Send.

Tip: You can also send an email to a group from your personal inbox. Just add the group's alias in the To line in your email.

Reply to an email to a Group in Outlook on the web

  1. From the navigation bar select  Groups icon Groups, and then select your group name from the list.

  2. Select the email.

  3. At the top of the reading pane, select Reply  Reply all.

  4. Enter your message, and then select Send.

Tip: If you like a message, select the Like icon to show your support.

Forward an email from a Group in Outlook on the web

  1. From the navigation bar select  Groups icon Groups, and then select your group name from the list.

  2. Select a message from the group mailbox.

  3. And at the top of the reading pane, select Forward.

  4. Type the recipients' email addresses and your message to them.

  5. Select Send.

Delete a conversation for everyone in a Group in new Outlook

Only group owners can delete conversations for everyone. How do I know if I'm a group owner?

  1. From the navigation bar select  Groups icon Groups, and then select your group name from the list.

  2. In the message list, select and hold (or right-click) the message you want to delete.

  3. Select Delete.

  4. Select OK to confirm.

Receive a copy of email you send to a Group in Outlook on the web

If you're a member of group and follow the group in your inbox, you can choose to receive a copy of messages you send to a group.

  1. At the top of the page, select Settings Settings > Mail > Groups.

  2. Select the check box for Send me a copy of email I send to a group.

Send an email to an Outlook.com group

Note: By default, only group members can send email to an Outlook.com group. To allow non-members to send email to an Outlook.com group, you'll need to add the non-members as trusted senders

  1. From the navigation bar select  Groups icon Groups, and then select your group name from the list.

  2. Select Send email.Select Send email to send a message to your entire group.

  3. Add a subject and type your message.

  4. Select Send.

Reply to a message sent to an Outlook.com group

  1. From the navigation bar select  Groups icon Groups, and then select your group name from the list.

  2. In your message list, choose the message that you want to reply to.

  3. Select  Reply Reply or Reply all Reply all.

  4. Type your response, and then select Send.

Forward an email to an Outlook.com group

When you forward a message that has an attachment, the forwarded message will include the attachment.

  1. From the navigation bar select  Groups icon Groups, and then select your group name from the list.

  2. In the message list, choose the message that you want to forward.

  3. Select Forward.

  4. On the To line, enter the name of the group or the group email address.

  5. Type your message, and then select Send.

See also

The new Microsoft 365 Groups experience in Outlook

Create a Group in Outlook

Add, edit, or remove Group members in Outlook

Adding guests to Microsoft 365 Groups

Join, leave, or follow Groups in Outlook​​​​​​​

Send an email to a Group in Outlook

Schedule an event on a Group calendar in Outlook

Use shared files with your Microsoft 365 Group in Outlook

Edit or delete a Group in Outlook

Use Microsoft 365 Groups as a guest

Guests doesn't receive Microsoft 365 Group emails

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