Self-repair and the available replacement components are intended for out-of-warranty repair, and they require the knowledge and technical skills to complete complex electronic repairs. If you're technically experienced and have the right tools, Microsoft has a select range of replacement components and service guides that enable you to perform the repairs.
To learn more about your device and the self-repair process, we recommend that you:
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Familiarize yourself with the steps, replacement components (Microsoft Online Store and iFixit), and tools (iFixit) required to complete the repair
It's important to review the materials for your model before you purchase replacement components, and before beginning the repair.
Perform troubleshooting
Here are some useful and helpful tips you can try before you decide whether to self-repair.
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Use our Surface Diagnostic Toolkit and follow the on-screen instructions for the diagnosis and suggested guidance in the test results. This might solve some of your problems and help narrow down what issue needs to be fixed. For more information, see Fix common Surface problems using the Surface app and Surface Diagnostic Toolkit.
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Use the Surface app:
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Select Start , search for surface, then select the app from the list of results.Open the Surface app
Note: If you don't see the Surface app in the search results you might need to download the Surface app from Microsoft Store online.
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From Help & support, select Get help. Type in the question or issue you need help with and then follow the recommended help or articles.
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Use the Microsoft Community, which is another valuable and useful resource with possible solutions to most issues you might encounter.
Documentation to review
Device
Replacement components
Surface Pro 7
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Kickstand
Surface Pro 7+
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Kickstand
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Removeable solid-state drive (rSSD)
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SSD Door
Surface Pro 8
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Kickstand
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SSD Door
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Removable solid-state drive (rSSD)
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Display
Surface Pro 9
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Kickstand
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Display
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Surface connect charging port
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Back cover (Bucket)
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Speaker
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Battery
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Thermal module
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Camera front & rear
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Camera and Wi-Fi deck
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Power & Volume button
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SSD door
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Removable solid-state drive (rSSD)
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Motherboard
Surface Pro 9 5G
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Kickstand
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Surface connect charging port
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Back cover (Bucket)
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Speaker
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Battery
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Thermal module
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Camera front & rear
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Camera deck
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Display
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Power & Volume button
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SSD door
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Removable solid-state drive (rSSD)
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Motherboard
Surface Pro 10 for Business/Surface Pro 10 with 5G for Business
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Kickstand
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Microphone module
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Surface connect charging port
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Speaker (Left and Right)
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Enclosure
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Battery
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Thermal module
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Camera front and rear
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Display module
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Power and volume button
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Device entry kit
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Solid-state drive door
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Removable solid-state drive (rSSD)
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Motherboard
Surface Pro (11th Edition)/Surface Pro (11th Edition) with 5G
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Kickstand
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Microphone module
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Surface connect charging port
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Speaker (Left and Right)
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Enclosure
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Battery
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Thermal module
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Camera front and rear
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Display module
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Power and volume button
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Device entry kit
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rSSD door
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Removable solid-state drive (rSSD)
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Motherboard
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SIM Card Connector (Surface Pro (11th Edition) with 5G Only)
Surface Pro X
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Kickstand
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Removeable solid-state drive (rSSD)
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SSD Door
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Display
Surface Laptop 3
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Display
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Keyboard
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Feet & screws
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Removable solid-state drive (rSSD)
Surface Laptop 4
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Display
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Keyboard
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Feet & screws
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Removable solid-state drive (rSSD)
Surface Laptop 5
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Display
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Keyboard
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Removable solid-state drive (rSSD)
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Battery with Enclosure
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Feet
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Surface connect charging port
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Motherboard
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Thermal Module
Surface Laptop 6 for Business
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Display assembly
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Keyboard assembly
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Removable solid-state drive (rSSD)
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Battery
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Enclosure
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Feet
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Surface connect charging port
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Motherboard
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Thermal module
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Speaker
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Audio jack
Surface Laptop (7th Edition)
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Display assembly
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Keyboard
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Removable solid-state drive (rSSD)
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Battery
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Enclosure
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Feet
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Surface connect charging port
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Motherboard
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Thermal module
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Speaker
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Audio jack
Surface Laptop SE
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Display
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Kickstand
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Feet
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Wi-Fi module
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Speakers
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Motherboard
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Enclosure
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Battery
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Power Port
Surface Laptop Go 2
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Display
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Keyboard (with or without fingerprint reader)
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Removable solid-state drive (rSSD)
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Battery
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Feet
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Surface connect charging port
Surface Laptop Go 3
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Display
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Keyboard (with or without fingerprint reader)
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Solid-state drive (SSD)
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Feet
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Surface Connect
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Battery
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Motherboard
Surface Go 4
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Kickstand
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SD Slot
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Display
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Cameras
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Windows Hello Camera
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Motherboard
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Hinges
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Speakers
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Battery
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Type Cover Connector
Surface Laptop Studio
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Display
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Keyboard
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Surface connect charging port
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USB-C & audio jacks
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Removable solid-state drive (rSSD)
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Cosmetic plate
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Keyboard/Trackpad
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Feet
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Battery with Enclosure
Surface Laptop Studio 2
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Display
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Removable solid-state drive (rSSD)
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Keyboard
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Feet
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Cosmetic plate
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Audio jack
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Surface Connect
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MicroSD reader
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Battery and Enclosure
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USB-C ports
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USB-A ports
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Motherboard
Surface Studio 2+
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Removable solid-state drive (rSSD)
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Display
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Thermal Module
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Internal Power Supply Unit
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Feet
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Motherboard
Purchase replacement components for your Surface device
Self-repair replacement components are intended for out-of-warranty repairs. Part availability may vary by country and is subject to change due to supply chain constraints, customer demand, and related issues.
The parts are available for purchase at Microsoft Online Store and iFixit. All replacement components for each repair are noted in the service guides for applicable Surface models. Review the service guide for your Surface model thoroughly so you can purchase the right replacement component for the repair intended. Reviewing the appropriate guide will prepare you and allow you to be comfortable performing those repairs.
FAQs
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Does the device support self-repair?
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Will the replacement part fix the issue?
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Do you have the technical skills to complete the repair?
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Do you have the correct tools for the repair process as explained in the service guides?
If the answer is no to any of the above questions, we suggest taking the device into an authorized service provider or setting up an out-of-warranty repair order. More information can be found in How to get service or repair for Surface.
If the answer is yes to the above questions, you can purchase from Microsoft Online Store and iFixit.
Repairing your device with a replacement component doesn’t affect Microsoft’s Limited warranty; however, any damage to the device resulting from a repair performed by someone other than Microsoft or an Authorized Service Provider won’t be covered under Microsoft’s Limited warranty.
Microsoft is unable to advise on which parts will fix the specific issue your device is experiencing. The decision is yours and should be based on information received from services guides, combined with any diagnostic results.
If you purchase a replacement component, you'll receive the part and relevant collateral components (such as screws if applicable). Tools needed for the repair are sold separately through iFixit: The Free Repair Manual.
The tools needed will be listed in the service guides.
Microsoft customer support doesn't provide help to complete a repair. If help is needed, you might purchase out-of-warranty repair services by taking it to an Authorized Service Provider who provides out-of-warranty services or you can start an out-of-warranty repair order with Microsoft.
Yes, the specific replacement component and region will determine its applicable warranty. You can find more information in Microsoft Online Store and iFixit.
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If you're within the Microsoft Store Online return/exchange policy time limits, you may initiate a return/exchange yourself from your online order history by following the instructions in Returning items you bought from Microsoft for exchange or refund. Go to iFixit for information about returns and exchanges.
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If you're outside the Microsoft Store Online policy time limit, but still within the individual Microsoft Limited warranty for your replacement component, you can contact us at Microsoft Support.
The replacement components available for Surface devices are listed above on this page. You can buy those replacement components for Surface devices released on or after April 9, 2024 for a minimum of 3 years after the end of the device’s production in the following countries or regions: United States, Canada, Australia, New Zealand, Taiwan, the European Economic Area, Switzerland, and the United Kingdom. Availability of replacement components varies by device, by country or region, and over time.
