Troubleshoot OneDrive for Windows Phone app problems

If automatic camera upload isn’t working, or only some pictures are uploaded, follow these steps:

1. Check Wi-Fi connectivity.

2. If you're not connected to Wi-Fi, check your mobile OneDrive settings for camera upload on metered connections are not switched off.

3. Some photos may have been uploaded into Year > Month sub-folders within Camera Roll.

If your camera upload is taking too long to set up or look for photos, without giving any error message, it could be because you have too many photos in your camera roll.

Note: This delay can be longer if facial recognition and location data are included in your photos. Uploading may also be slower if your internet connection prioritizes downloads over uploads.

To resolve this, reduce the number of photos in your camera roll by moving some of your photos to another folder.

You need to open the OneDrive app on your device to force synchronization.

Check Settings > Battery > Battery Usage > OneDrive > Launch (options). This will show a Manage Automatically option and a Manage Manually option. Select Manage Manually, then enable Run in background.

Also, OneDrive uses Location services to wake up the app to check for new photos to sync in the background. Movement from the device wakes up the app rather than the application constantly checking for new photos and using more battery.

If sync doesn't work, OneDrive is not launching, or OneDrive is crashing, please try a soft reset:

1. While the phone is turned on, press and hold the volume down + power buttons until your phone vibrates and restarts.

Note that you should not touch the device screen during the process (not even when the 'slide down to power off' prompt appears).

If this doesn't help, you can also try Hard reset.

1. Backup your data.

2. Perform a hard reset of your phone.

If sync doesn't work, OneDrive is not launching, or OneDrive is crashing, please try to reset the app:

1. Open the app and click on the Menu  .

2. Click Settings  .

3. Click About OneDrive.

4. Click Reset app and confirm the action.

Alternatively, from the App list, go to Settings > Apps > Apps & Features > OneDrive > Advanced options > Reset

If you’re having problems getting connected to a Wi Fi network and can’t connect to the Internet, you can try to fix Wi Fi connection issues in Windows 10 Mobile.

If this doesn't help, you can also try Hard reset.

1. Backup your data.

2. Perform a hard reset of your phone.

The file might be open in another app. Save any changes to the file, close the app, and then try to upload the file again.

The file name (including the path) is too long. The filename and path must contain fewer than 442 characters. Shorten the name of your file or the name of subfolders in OneDrive, or select a subfolder that's closer to the top-level folder, and then try to upload the file again.

The file might have been moved, renamed, or deleted before you tried to upload it. Locate the file, and then try to upload it again.

A file won't upload if it doesn't fit in your available OneDrive storage space. To see how much space you have remaining or get more storage, tap Menu  then tap the i next to your account name to see your total storage and space available. Alternatively, go to your Storage page online.

Rename the file you're uploading.

The filename contains characters that aren't allowed. Change its name so that it doesn’t begin or end with a space, end with a period, or include any of these characters / \ < > : * " ? |

These names aren't allowed for files or folders: AUX, PRN, NUL, CON, COM0, COM1, COM2, COM3, COM4, COM5, COM6, COM7, COM8, COM9, LPT0, LPT1, LPT2, LPT3, LPT4, LPT5, LPT6, LPT7, LPT8, LPT9