OneDrive billing questions

OneDrive storage plans and pricing can differ by country or region. See what's available to you at OneDrive Plans.

OneDrive storage plans and pricing can differ by country or region. See what's available to you at OneDrive Plans.

How do I update my billing information or payment method used with my subscription?

1. Go to Manage Storage on the OneDrive website.

2. Select Manage next to your storage plan to go to the Microsoft account site.

3. Select Services & subscriptions.

4. In the OneDrive section, select Change how you pay and then select another payment method or select Add a new way to pay.

When will my subscription expire?

To see when your subscription expires, view your Account Services & Subscriptions.

Can I prepay on a monthly plan?

You can't prepay for multiple months, but monthly plans renew automatically, so you don't need to worry about remembering to pay each month.

Why hasn't my storage updated?

It can take up to 24 hours for storage allowances to be updated after purchasing more storage or a subscription.

Unable to apply the subscription

It can take up to 24 hours for your subscription to become visible.

1. Go to Manage your storage and check if your subscription is visible

2. If this issue persists after 24 hours, please contact Support below.

Subscription is redeemed on another account

This can be because you are signed in with a different Microsoft account. Check which account is on your mobile device.

1. Open the OneDrive app and tap Me

2. Your account name is at the top of the screen underneath Me. If your work or school account is shown, tap to see other account options, or select + Add account to add your personal Microsoft account.

Problem accessing the store

If you can't access the store, try these tips.

1. Ensure you have the latest Store app, and are signed in with an account that has permissions to buy or download apps.

2. Buy your subscription online at https://onedrive.live.com/about/plans/